What are the responsibilities and job description for the Information Technology Support Technician position at Addison Group?
Job Title: IT Support Technician - Tier II
Location (city, state): Franklin, TN - 5 days onsite
Compensation: $50,000 - $65,000
Benefits: This position is eligible for medical, dental, vision, and 401(k).
This is a great opportunity to join the IT support team at a nationally recognized law firm and provide hands-on help desk support in their Franklin office. The environment is professional, collaborative, and fast-paced, ideal for someone who enjoys end-user support and delivering strong customer service in an onsite setting
.
Typical Day to Day (Tasks & Responsibilities
):· Answer incoming help desk calls and support ticke
ts· Provide onsite support for Franklin attorneys and sta
ff· Troubleshoot Level 1and 2 technical issu
es· Support Office365 and Microsoft Teams related issu
es· Assist users in a predominantly Windows-based environme
nt· Escalate more advanced issues when appropria
te· Provide white-glove customer support to internal employe
es· Document issues and resolutions within ticketing syste
ms
REQU
IREDAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon requ
Salary : $50,000 - $65,000