Help Desk Analyst

Position Title: Help Desk Analyst

Location: Washington DC

Assignment Type: Direct Hire

Salary: 60k-70k / year

Work Schedule: Monday - Friday (4 days onsite)

Benefits: This position is eligible for medical, dental, vision, and 401(k)

Job description:

We are looking for a Helpdesk Analyst for our Information Technology team with experience in legal or professional services environment. We are seeking a top-performing and highly motivated individual who is team oriented and can easily adapt to a fast-paced environment.

Responsibilities:

• Basic troubleshooting of user issues/tickets
• Creation/Elevation of tickets for TII Support
• Solving common problems such as username and passwords issues, menu navigation, verification of hardware and software, installation issues, and setup
• Creating documentation
• Collecting user requests and data
• Carrying out of processes, like onboarding, using established procedures
  
  

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred
• 2 years of IT and desktop support experience
• Experience working with Office 365
• Experience supporting Windows, IOS, and Android devices
• Working knowledge of Active Directory
• Ability to troubleshoot, diagnose and repair basic hardware and software issues
• Ability to follow standard IT procedures, including escalation of issues when necessary
• Ability to work both independently and collaboratively as a team
• High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences
• Basic understanding of networking and security principles
  
  

IND 005-009