What are the responsibilities and job description for the Program Services Assistant position at Action for Boston Community Development?
Description
The MassHire Career Centers connect qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job. The Program Services Assistant greets and assists Career Center visitors, manages calls and walk-ins, maintains accurate records, and stays informed about resources and services.
Key Responsibilities
- Provide positive first impression of the Career Center by communicating professionally.
- Provide quality customer service by promptly and accurately fielding customer questions.
- Direct customers appropriately; communicate information about the agency’s general operation.
- Explain to customers the procedure and process for the Career Center.
- Will handle high stress situations while demonstrating sound decision making process.
- Learn and continuously maintain knowledge about all units of the Career Center, community programs and resources, especially those of the Career Center Partner Organizations.
- Process high volume of walk-in inquiries while answering and routing high volume of incoming calls appropriately; take accurate messages when appropriate.
- Input relevant customer data appropriately and timely by following all MOSES (database) entry policies; including and but not limited to, customer registration, services, notes and signing up customers for workshops in MOSES database.
- Locate, organize and maintain information.
- Maintain confidential records and information.
- Perform other related duties as assigned from time to time.
Skills, Knowledge and Expertise
- Minimum of high school diploma or equivalent and 1 to 3 years of relevant experience required.
- Associate’s degree in human services, public administration, business management or related field preferred.
- At least two years working in a career center, call center or other related experience preferred.
- Ability to work sensitively and effectively with individuals of diverse social, economic and cultural backgrounds
- Strong communication, problem solving and collaboration skills with the ability to work independently.
Why Work Here
- Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
- Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
- Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
- Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
- A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
- Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.
About Action for Boston Community Development
ABCD is the shortest distance between two points — from where you are to where you want to be. Discover the tools and resources you need to move from poverty to stability and from stability to success.
