Warranty Manager

The Warranty Manager will lead the warranty function for a commercial vehicle manufacturer, ensuring effective budgeting, expense management, and resolution of field quality issues. This role connects customers, service, engineering, and production by turning field performance data into actionable improvements while protecting the company’s financial interests and reputation. The Warranty Manager will also work directly with customers to resolve issues and strengthen relationships.

Responsibilities

• Develop and manage the annual warranty budget, including forecasting, accruals, and tracking against plan.
• Oversee warranty claim administration, adjudication, and timely resolution.
• Monitor and manage warranty reserves and report performance to leadership.
• Act as the primary contact for warranty-related escalations from operators and fleet customers.
• Coordinate corrective actions, ensuring clear communication and timely closure of claims.
• Work directly with customers to guide them through warranty processes and provide support.
• Partner closely with the Field Service team to coordinate campaigns, retrofits, and corrective actions.
• Capture and analyze field issues, driving findings back into engineering, quality, and production teams.
• Identify recurring issues and collaborate cross-functionally on corrective actions and long-term solutions.
• Support root cause analysis and verify effectiveness of fixes before closing out warranty concerns.
• Assess warranty risk exposure for new programs and contracts; provide input into bid reviews and financial planning.
• Manage supplier recovery efforts where third-party components contribute to failures.
• Report KPIs such as claims volume, cost per unit, resolution cycle time, and recovery rates.
• Establish and continuously improve warranty processes, policies, and documentation standards.
• Implement data-driven reporting systems to ensure visibility of warranty performance and trends.
• Provide training and guidance to service, technical, and customer-facing teams on warranty protocols.

• Bachelor’s degree in Engineering, Business, or related field; advanced degree a plus.
• 7 years’ experience in warranty, service, or quality management within the commercial vehicle, heavy equipment, or related manufacturing industries.
• Demonstrated ability to manage warranty budgets and reserves.
• Strong knowledge of failure analysis, corrective action methods, and supplier recovery processes.
• Excellent communication skills with a balance of customer service and business discipline.
• Proficiency in ERP, Salesforce, and warranty systems; strong data analysis and reporting capabilities.
• Leadership skills to develop and scale a warranty team.

• Customer Focus: Builds trust and maintains relationships through clear, responsive communication.
• Analytical Thinking: Uses data and financial discipline to identify trends and make sound decisions.
• Problem Solving: Connects field issues to root causes and drives corrective action.
• Cross-Functional Collaboration: Works effectively across production, engineering, quality, and service.
• Risk Awareness: Anticipates cost exposure and creates proactive mitigation strategies.

The work environment is dynamic and involves collaboration across multiple departments such as production, engineering, quality, and service. The role requires proficiency in ERP, Salesforce, and warranty systems, and involves data analysis and reporting. The dress code is professional, reflecting the importance of maintaining a respectful and productive atmosphere.

Job Type & Location

This is a Contract to Hire position based out of Riverside, CA.

Pay and Benefits

The pay range for this position is $55.00 - $65.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Riverside,CA.

Application Deadline

This position is anticipated to close on Nov 17, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $55 - $65