What are the responsibilities and job description for the Manager, Warranty position at ElDorado National California Inc?
Manager, Warranty
JOB SUMMARY
The Warranty Manager will lead the warranty function for a commercial vehicle manufacturer, ensuring effective budgeting, expense management, and resolution of field quality issues. This role connects customers, service, engineering, and production by turning field performance data into actionable improvements while protecting the company’s financial interests and reputation. The Warranty Manager will also work directly with customers to resolve issues and strengthen relationships.
JOB SUMMARY
The Warranty Manager will lead the warranty function for a commercial vehicle manufacturer, ensuring effective budgeting, expense management, and resolution of field quality issues. This role connects customers, service, engineering, and production by turning field performance data into actionable improvements while protecting the company’s financial interests and reputation. The Warranty Manager will also work directly with customers to resolve issues and strengthen relationships.
Key Responsibilities
Warranty Program Management
Warranty Program Management
- Develop and manage the annual warranty budget, including forecasting, accruals, and tracking against plan.
- Oversee warranty claim administration, adjudication, and timely resolution.
- Monitor and manage warranty reserves and report performance to leadership.
Customer & Field Support
- Act as the primary contact for warranty-related escalations from operators and fleet customers.
- Coordinate corrective actions, ensuring clear communication and timely closure of claims.
- Work directly with customers to guide them through warranty processes and provide support.
- Partner closely with the Field Service team to coordinate campaigns, retrofits, and corrective actions.
- Build strong partnerships with customers by balancing responsiveness with cost control.
Field-to-Production Feedback
- Capture and analyze field issues, driving findings back into engineering, quality, and production teams.
- Identify recurring issues and collaborate cross-functionally on corrective actions and long-term solutions.
- Support root cause analysis and verify effectiveness of fixes before closing out warranty concerns.
Risk & Financial Oversight
- Assess warranty risk exposure for new programs and contracts; provide input into bid reviews and financial planning.
- Manage supplier recovery efforts where third-party components contribute to failures.
- Report KPIs such as claims volume, cost per unit, resolution cycle time, and recovery rates.
Process & System Development
- Establish and continuously improve warranty processes, policies, and documentation standards.
- Implement data-driven reporting systems to ensure visibility of warranty performance and trends.
- Provide training and guidance to service, technical, and customer-facing teams on warranty protocols.
Qualifications
Required:
- Bachelor’s degree in Engineering, Business, or related field; advanced degree a plus.
- 7 years’ experience in warranty, service, or quality management within the commercial vehicle, heavy equipment, or related manufacturing industries.
- Demonstrated ability to manage warranty budgets and reserves.
- Strong knowledge of failure analysis, corrective action methods, and supplier recovery processes.
- Excellent communication skills with a balance of customer service and business discipline.
- Proficiency in ERP, Salesforce, and warranty systems; strong data analysis and reporting capabilities.
- Leadership skills to develop and scale a warranty team.
Core Competencies
- Customer Focus: Builds trust and maintains relationships through clear, responsive communication.
- Analytical Thinking: Uses data and financial discipline to identify trends and make sound decisions.
- Problem Solving: Connects field issues to root causes and drives corrective action.
- Cross-Functional Collaboration: Works effectively across production, engineering, quality, and service.
- Risk Awareness: Anticipates cost exposure and creates proactive mitigation strategies.
Measures of Success
- Warranty claims resolved within defined service levels.
- Warranty reserves managed accurately against forecast.
- Supplier recovery offsets a measurable portion of warranty exposure.
- Field quality issues are identified, tracked, and reduced year-over-year.
- Customers view the warranty process as transparent, fair, and professional.
ElDorado National California Inc. (ENC) is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected class under applicable federal, state, and local laws. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.
ENC takes affirmative action to employ and advance employment opportunities for minorities, women, protected veterans, and individuals with disabilities. We actively encourage qualified candidates from all backgrounds to apply and join our team.
ENC is also committed to ensuring that individuals with disabilities have equal access to opportunities. If you require a reasonable accommodation to complete the application process, please contact HR Department for assistance.
In accordance with California's wage transparency law (Senate Bill 1162), we are committed to pay equity and transparency. The salary range reflected on the job positing is our good faith estimate of what we expect to pay for this role at the time of posting. While we do not typically hire at the top of the salary range, initial offers are based on the candidate’s qualifications and experience, with opportunities for growth and increases over time.
The hiring range for this position is $115,000 - $140,000 per year.
Salary : $115,000 - $140,000