Quality Assurance

Job Title: Quality Assurance Complaint Intake Specialist / QA Complaint Triage Associate

Job Description

This position is responsible for the intake, triage, documentation, follow-up, and verification of medical device complaints associated with product line. The role ensures that complaint information is accurately captured within the electronic Quality Management System (eQMS), required information is obtained and documented, and complaint records are prepared for evaluation by the assigned QA Complaint Investigator.

Responsibilities

• Support the intake, triage, documentation, follow-up, and verification of medical device complaints.
• Ensure accurate capture of complaint information within the electronic Quality Management System (eQMS).
• Obtain and document required information for complaint records.
• Prepare complaint records for evaluation by the assigned QA Complaint Investigator.

Essential Skills

• 1–3 years of experience in quality assurance, complaint handling, or in regulated medical device/pharma environments.
• Proficiency with eQMS and regulated documentation.
• Ability to manage multiple complaints simultaneously.
• Proficiency with Microsoft Word, Excel, Outlook, and quality systems.
• Strong organizational skills and attention to detail.
• Excellent written, verbal, and interpersonal communication skills.

Additional Skills & Qualifications

• BS/BA degree in a scientific, technical, healthcare, or quality-related discipline is desirable; equivalent experience may be considered.
• Experience in medical device or pharmaceutical industries is preferred.
• Basic understanding of medical device and quality system requirements.

Job Type & Location

This is a Contract position based out of San Diego, CA.

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in San Diego,CA.

This position is anticipated to close on May 22, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Salary : $25 - $30