What are the responsibilities and job description for the Manufacturing Field Service Coordinator position at Actalent?
Field Service Coordinator
We are seeking a highly organized and customer-focused Field Service Coordinator to join our growing team.
As the first point of contact for our customers, you will play a critical role in ensuring seamless service operations—from scheduling field engineers to providing initial technical support and managing service quotes. This position blends administrative excellence with technical aptitude and requires daily collaboration with customers, Field Service Engineers, and internal departments including Sales, Engineering, Manufacturing, and Shipping.
📍 Poughkeepsie, NY | 🕒 Full-Time, Permanent | 💼 On-Site
💰 Salary: $72,000 – $92,000 annually
🗓 Schedule: Monday–Friday, 7am–4pm or 8am–5pm
👔 Business Casual Environment
Top Must-Have Skills
- 5 Years: of experience in customer service or service coordination in a manufacturing environment
- Technical Troubleshooting: Ability to assist customers with initial technical issues over the phone; familiarity with mechanical or electrical systems is a plus.
- ERP System Proficiency: Experience working with Enterprise Resource Planning (ERP) systems to manage service calls, quotes, and internal coordination.
- Microsoft Office Suite Expertise: Strong skills in Excel, Outlook, and Teams for communication, scheduling, and documentation.
Key Responsibilities
- Coordinate and schedule field service calls.
- Manage service quotes and follow-ups.
- Provide initial technical troubleshooting and guidance over the phone.
- Maintain clear and professional communication with customers and internal teams.
- Support Field Service Engineers with logistics and documentation.
- Ensure a world-class customer experience through proactive service and follow-through.
Skills & Qualifications
- 5 years of experience in customer service or service coordination.
- Associate Degree or technical training preferred.
- Familiarity with manufacturing, machinery, or industrial environments.
- Analytical mindset with strong problem-solving abilities.
- Ability to interpret blueprints and electrical schematics is a plus.
- Knowledge of automation and PLC troubleshooting is a bonus.
Why Join Us?
- Be part of a collaborative, LEAN-driven team focused on efficiency and innovation.
- Enjoy a supportive work environment with excellent benefits and employee offerings.
- Contribute to a growing department where your role makes a direct impact on customer satisfaction and service excellence.
Pay and Benefits
The pay range for this position is $72000.00 - $92000.00/yr.
Standard company benefits typically include medical, dental, and vision insurance; 401(k) and HSA contributions; paid sick time, holidays and vacation time; and wellness programs like EAP and mental health support. Employees must enroll within 30 days of hire or during open enrollment.
Workplace Type
This is a fully onsite position in Poughkeepsie,NY.
Application Deadline
This position is anticipated to close on Jul 29, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
Salary : $72,000 - $92,000