What are the responsibilities and job description for the Training Coordinator position at Acro Service Corp?
• Primary focus: Day-to-day LMS transactions and training requests.
• Projects supported: Minimal project work; possible involvement with LMS system upgrade.
• Typical day: Monitor help desk inbox, respond to questions, process LMS transactions (training assignments, rosters, certifications, external training, training plan changes), attend daily team touchpoint.
• Work breakdown after training: 75–80% transaction processing, 15–20% meetings, ~5% project work.
• First 90 days success: Intensive training, hands-on learning, understanding LMS processes, and learning business/customer needs.
• Previous hiring challenges: Commute to Itasca, fully onsite requirement, lack of hands-on LMS transaction processing experience.
Required skills:
• Strong communication and customer service skills (white-glove support for leadership when needed).
• Experience processing transactions in an LMS, document management, or change management system (SmartSolve experience preferred but not required).
• Proactive communication and collaboration with team and stakeholders.
Preferred skills:
• Experience creating or updating training materials or documents.
• Instructional, teaching, training, or team leadership experience.
• Microsoft Office proficiency (Excel, Word, PowerPoint); SharePoint, Power BI, Power Automate are a plus.
• Education: Bachelor’s degree preferred (science, education, or equivalent experience).
• Industry experience: Medical/pharmaceutical preferred, not required.
• Systems used daily: SmartSolve LMS, Microsoft Teams, Outlook, Office suite.
• Best personality traits: Proactive, positive, collaborative, goal-oriented, comfortable asking questions.
Salary : $30