What are the responsibilities and job description for the Customer Service Agent position at Acclaim Systems?
1-2 years of customer service or call center experience
Need to be a critical thinker, be able to trouble shoot issues and problem-solve
The Customer Service Agent will be responsible for delivering professional, accurate, and timely service including contact handling, risk work and incident handling for business to customer. This individual is a fantastic communicator with solid industry knowledge which enables them to assist customers and adhere to defined Service Level Agreements (SLAs). You will also need to be a flexible team player and available to work in a 24/7 call center, shift work environment.
Handling all customer contacts (phone, email & live chat), following the Customer Service guidelines & procedures in a timely manner as per the defined SLA's.
Need to be a critical thinker, be able to trouble shoot issues and problem-solve
- Basic knowledge of computers
- Good communication skills
The Customer Service Agent will be responsible for delivering professional, accurate, and timely service including contact handling, risk work and incident handling for business to customer. This individual is a fantastic communicator with solid industry knowledge which enables them to assist customers and adhere to defined Service Level Agreements (SLAs). You will also need to be a flexible team player and available to work in a 24/7 call center, shift work environment.
Handling all customer contacts (phone, email & live chat), following the Customer Service guidelines & procedures in a timely manner as per the defined SLA's.
