What are the responsibilities and job description for the Payments Specialist position at Acclaim Systems?
1-2 years of customer service or call center experience
High School diploma (or equivalent).
High School diploma (or equivalent).
- Computer literate with excellent knowledge of Microsoft products.
- Must be organized and detail oriented with a strong focus.
- Excellent written and verbal communication skills.
- Strong time management skills.
- A flexible team player who is willing to do ad-hoc tasks, quickly shift work priorities, and take on additional tasks as needed.
- Enthusiastic and positive attitude, with a strong desire to learn all aspects of the business.
- Must be able and willing to operate in a 24/7, shift work environment.
- Able to work independently.
- Experience in a Customer Service position, preferably in a 24/7 Call Centre environment.
- Previous experience in the Online Gaming or Payments industry.
- Proficient knowledge of online payments services and products.
- Experience in a 24/7 environment within Online Gambling Operations.
- Provide "Know Your Customer" and documents based verification services to customers.
- Collaborating with Risk analysts to mitigate damaging activities.
- Assisting Player Support Representatives with account reviews and payment processing.
