Fulfillment Specialist

Job summary:

The Fulfillment Specialist is responsible for ensuring exceptional service delivery to clients, managing order processing, and coordinating with internal teams and delivery services to meet client needs.

Responsibilities:

• Work closely with the team and engage with vendors, drivers and other service providers on all items that enter or leave the shipping & receiving department
• Prepare daily shipments by assembling and packaging items using appropriate packing materials
• Process client orders accurately and efficiently in the system
• Monitor order fulfillment timelines and ensure timely delivery of products/services
• Receive daily shipments and promptly sort, stock, scan and update reporting
• Serve as the primary point of contact for internal teams regarding order status, inquiries, and fulfillment-related issues
• Collaborate with sales, client relations, and production teams to ensure smooth order processing
• Address and resolve client inquiries, complaints, or issues related to order fulfillment
• Communicate updates and any potential issues promptly
• Prepare regular reports on fulfillment metrics and client feedback
• Additional tasks may be assigned at any time by management

Skills:

• High School diploma or equivalent
• 1 year of related experience in shipping receiving, customer service or inventory control procedures
• Strong verbal and written communication to effectively interact with clients and internal teams
• Ability to manage orders accurately and ensure all details are correct, minimizing errors
• Proficiency in managing multiple tasks and priorities efficiently, ensuring timely fulfillment of orders
• Familiarity with CRM systems, order management software, and Microsoft Office applications
• Having the ability to determine method of shipment, utilizing knowledge of shipping procedures, routes, and rates
• Ability to work well with cross-functional teams, including sales, client relations, and production
• Effective prioritization of tasks to meet deadlines and exceed client expectations
• Must be detailed oriented, organized, proficient with reading, writing, and computer skills
• Capability to analyze client feedback and fulfillment metrics to drive improvements
• Experience using UPS shipping software (WorldShip preferred)

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• This position is in the work hours 4PM - 12:30AM, M-F. Are you able to commit to those hours?

Location:

• Jupiter, FL 33458 (Required)

Ability to Commute:

• Jupiter, FL 33458 (Required)

Work Location: In person

Salary : $19 - $21