What are the responsibilities and job description for the Customer Service Representative position at Academy Service Group?
Customer Service & Client Relations Specialist
đź“Ť Hackensack, NJ | đź•’ Full-Time (40 Hours/Week)
About the Role
We are looking for a highly motivated Customer Service professional who thrives on building strong relationships and keeping operations moving. This role is ideal for someone who enjoys working in a fast-paced environment, communicating with both customers and vendors, and staying organized across multiple tasks.
Key Responsibilities
- Build and maintain strong customer relationships through phone, email, and Zoom communication
- Follow up with vendors to ensure all required paperwork and documentation is received on time
- Perform website audits on work orders to ensure accuracy, completeness, and compliance
- Coordinate closely with internal teams to keep jobs moving efficiently
- Provide timely updates and clear communication to customers and team members
- Identify and resolve issues proactively to maintain high service standards
What We’re Looking For
- Strong communication skills (phone, email, and virtual meetings)
- Detail-oriented with the ability to manage multiple tasks at once
- Comfortable following up and holding vendors accountable
- Team player who enjoys working collaboratively in an office setting
- Ability to stay organized in a fast-paced, high-volume environment
- Previous customer service or operations experience preferred
What We Offer
- Full-time, in-office position in Hackensack
- Collaborative team environment
- Opportunity to grow within a fast-paced, expanding company
- Hands-on role with real impact on operations and customer experience
- Medical
Why Join Us?
You’ll be part of a growing company where your role directly impacts customer satisfaction and operational success. If you enjoy staying busy, solving problems, and working with a team that moves fast and supports each other—this is the role for you.
To be successful in this role, you must:
- Type quickly and accurately while speaking on the phone (real-time note taking is required)
- Be highly efficient navigating multiple systems at once
- Be tech-savvy and comfortable learning and using new software daily