What are the responsibilities and job description for the Billing & Collections Specialist Responsibilities position at Academy Service Group?
Billing & Collections Specialist Responsibilities
Conduct outreach on past-due commercial accounts via phone, email, and written correspondence to secure timely payment resolution.
Analyze account status, payment history, and supporting documentation to determine appropriate collection strategies and next steps.
Accurately document all collection and billing activities, including account updates, payment commitments, and follow-up actions within internal systems.
Collaborate with internal teams to research account discrepancies, resolve billing inquiries, and support the resolution of delinquent balances.
Monitor assigned account portfolios to identify risk trends, prioritize collection efforts, and escalate complex issues as needed.
Ensure all collection and billing activities comply with organizational policies, regulatory requirements, and established procedures.
Prepare and issue accurate customer invoices in accordance with established billing schedules and contractual terms.
Investigate and resolve billing discrepancies, including cancellations, rebills, credit/debit memos, and disputed charges.
Conduct invoice audits using our system, clients software platforms, and other reporting tools to ensure data integrity and compliance.
Respond promptly to billing-related inquiries via phone, email, and fax using the call center platform.
Qualifications
High school diploma or equivalent required; associate degree or higher preferred.
Prior collections and billing experience, 3-5 years in a retail or banking environment preferred.
Working knowledge of commercial collection processes, billing follow-up, and account resolution practices.
Strong communication skills with the ability to professionally engage customers regarding overdue balances and payment solutions.
Excellent organizational skills with the ability to manage high-volume workloads and maintain detailed, accurate records.
Proficiency in reviewing account data and utilizing systems to track collection activity and follow-up tasks.
Prior experience in a fast-paced, customer-facing collection - billing environment is highly desirable.
Exceptional attention to detail and commitment to quality.
Strong verbal and written communication skills.
Ability to manage multiple priorities in a dynamic, deadline-driven environment.
Collaborative team player with a proactive and adaptable mindset.
Customer-focused with a professional and courteous approach.
Proficient in Microsoft Excel; Email – Word – Phone
Schedule & Benefits
Full-time, 40 hours per week
Monday – Friday, 8:00 AM – 5:00 PM (in-office Hackensack, NJ)
Benefits include health, dental, vision, and paid time off (PTO)
Employee Parking
Weekly payroll