What are the responsibilities and job description for the Operations Manager - Juniper Roof Top Restaurant position at AC Hotels?
Job Title: Operations Manager – Juniper Roof Top Restaurant
The Operations Manager is responsible for overseeing the daily operations of a high-end, elevated dining restaurant, ensuring exceptional guest experiences, efficient service execution, and strong financial performance. This role requires a hands-on leader who can balance refined hospitality standards with operational discipline, team development, and profitability.
Key Responsibilities
- Oversee all front-of-house and back-of-house operations to ensure seamless service and adherence to brand standards
- Maintain a polished, upscale dining atmosphere, ensuring consistency in service, presentation, and ambiance
- Partner with culinary leadership to align service flow with kitchen execution
- Lead by example in delivering exceptional, personalized guest service
- Address and resolve guest concerns promptly and professionally
- Monitor guest feedback, reviews, and satisfaction metrics to drive continuous improvement
- Coach and mentor managers, supervisors, and hourly staff
- Foster a culture of accountability, professionalism, and hospitality excellence
- Ensure compliance with all health, safety, and sanitation regulations
- Maintain high standards of cleanliness, organization, and maintenance
- Oversee inventory management, ordering, and vendor relationships
Qualifications
- Restaurant management experience, with strong knowledge of food, beverage, wine, and service standards
- Proven ability to lead teams and manage high-volume, high-expectation environments
- Excellent communication, leadership, and problem-solving skills
- Availability to work evenings, weekends, and holidays
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.