What are the responsibilities and job description for the Desktop Support Technician position at A3 Solutions, Inc.?
Desktop & Responsibilities:
- Transporting, setting up, and installing media equipment and audiovisual support tools, including speakers, monitors, cameras, and equipment racks.
- Setting up and performing electrical wiring, programming, and basic construction according to layout diagrams and schedules.
- Developing good relationships with clients to keep production moving and to help out production or event coordinators.
- Running tests on videos, audio, and signals and troubleshooting any problems that arise.
- Meeting clients' standards by handling equipment malfunctions and executing a flawless event.
- Disassembling equipment, wiring, and support tools in a safe manner.
- Performing inventory management on equipment, wiring, and accessories.
- Carrying out any cleaning, maintenance, or repairs on audiovisual equipment.
- Generating expense reports for management.
- Support of Windows OS 11 /Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
Desktop and Network Support:
- Ability to setup, configure and add all hardware.
- Assist Corporate Desk Side Support technicians with large IMAC’s.
- Documents, maintains, upgrades or replaces hardware and software systems.
- Supports and maintains user account information including rights, security and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Determines and recommends which products or services best fit the customers' needs.
Imaging and image recovery:
- Experience doing break / fix repairs on desktops, laptops.
- Install / Re-install various software packages and updates.
- Wi-Fi and VPN connections; Support of wireless devices.
- GREAT Customer Service skills.
Salary : $19 - $20