What are the responsibilities and job description for the Bilingual Support - Automotive Harness Technician position at A3 Solutions, Inc.?
Position Overview:
We are seeking a hands-on Automotive Wire Harness Technician fluent in English and Spanish to provide technical support, troubleshoot product issues, and perform wire harness repairs and rework. This position serves as a key contact between customers and our internal teams, including our manufacturing facility in Mexico, to resolve quality concerns and support product changes and launches.
Key Responsibilities:
- Serve as the primary technical contact for customer concerns involving wire harness quality, engineering, and manufacturing.
- Troubleshoot electrical and assembly issues using wiring diagrams, harness drawings, bills of materials (BOMs), and engineering specifications.
- Perform wire harness repairs and rework, including terminal replacement, wire splicing, circuit rerouting, and installation of protective coverings.
- Ensure all repairs follow approved work instructions and meet customer quality and functional requirements before release.
- Coordinate containment activities to identify and isolate affected products at customer sites and manufacturing facilities.
- Document quality issues and communicate findings and action plans to the manufacturing team in Mexico.
- Lead root cause investigations and corrective actions to prevent recurring problems.
- Support prototype builds, engineering changes, and new product launches.
- Collaborate with Engineering, Quality, Manufacturing, Supply Chain, and Program Management teams.
- Participate in customer meetings and train operators and technicians on proper harness handling, installation, and rework.
Qualifications:
- Fluency in English and advanced spoken and written Spanish.
- Two to five years of automotive industry experience, preferably in wire harness manufacturing.
- Hands-on experience repairing and reworking automotive wire harnesses.
- Technical background in electrical, mechanical, manufacturing, or a related field.
- Ability to read and interpret electrical schematics, harness drawings, and engineering documentation.
- Working knowledge of automotive connectors, terminals, crimping processes, and electrical testing.
- Strong troubleshooting, documentation, communication, and customer service skills.
- Willingness to work shifts as needed.
Salary : $23