What are the responsibilities and job description for the TSD - Customer Service Manager - Call Center Operations position at A.R. Mazzotta?
Customer Service Manager – Call Center Operations | $60K–$70K
Greater New Haven area | Full-Time | Direct Hire
Greater New Haven area | Full-Time | Direct Hire
Looking for a leadership role where you’ll manage the full operation of a customer service department? We’re hiring a Customer Service Manager to lead a growing call center team, drive performance, and oversee the department’s strategy, budget, and results.
What You’ll Do
- Manage all aspects of call center operations—inbound only—including team performance, workflow, and service delivery
- Develop and track KPIs to measure success and continuously improve customer satisfaction
- Monitor departmental budget and financial performance, providing regular reporting to leadership
- Lead seasonal planning, hiring, and training to ensure readiness for peak periods starting in September
- Ensure customers get fast, friendly service across phone, email, and order support
- Coach, mentor, and hold the team accountable to meet service goals and build loyalty
About the Role
- Salary: $60,000 – $70,000
- Direct hire opportunity with a stable, well-regarded company
- You’ll have ownership of both day-to-day operations and long-term performance of the department
What You Bring
- Proven experience managing a customer service or call center operation, including budgets and KPIs
- Strong leadership and coaching skills, with the ability to hold teams accountable
- Experience creating and implementing performance metrics and reporting processes
- Skilled in managing seasonal staffing cycles and training needs
- Tech-savvy with customer systems and order entry platforms
- Able to thrive in a fast-paced, customer-focused environment
Interviews happening now! Apply today to take the lead in shaping a high-performing customer service department.
A.R. Mazzotta is an equal opportunity employer. It is the policy of A.R. Mazzotta to employ, recruit, hire, train and promote individuals without regard to race, color, religious creed, sex, national origin, age, marital status, present or past history of mental disability, intellectual disability, learning disability, or physical disability, religion, political affiliation or belief, pregnancy, ancestry, veteran status, sexual orientation, gender identity or expression or any other status protected by federal, state, or local laws.
Salary : $60,000 - $70,000
