Patient Services Representative/Medical Receptionist/Registrar/Admin

Position Overview

We are seeking an experienced Patient Service Representative to provide administrative and patient coordination support in a fast-paced healthcare environment. This role is responsible for managing patient scheduling, registration, insurance verification, referrals, authorizations, and clinic workflow while delivering exceptional customer service. The ideal candidate will have strong healthcare administrative experience, excellent communication skills, and the ability to manage multiple priorities efficiently.

Required Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of healthcare administrative experience.
• Experience with patient registration, scheduling, insurance verification, and medical office operations.
• Knowledge of HIPAA regulations and patient confidentiality requirements.
• Strong customer service, organizational, and multitasking skills.
• Proficiency with electronic health records (EHR/EMR) systems and Microsoft Office applications.

Key Responsibilities

• Manage patient check-in and check-out processes, including payment collection and reconciliation.
• Maintain accurate patient demographic and insurance information within the electronic medical record system.
• Schedule and coordinate patient appointments while adhering to established scheduling protocols and procedures.
• Coordinate multi-service appointments, testing, and procedures with ancillary departments.
• Monitor patient schedules, identify missed appointments, and coordinate rescheduling efforts.
• Verify insurance benefits, determine authorization requirements, and assist patients with understanding out-of-pocket expenses.
• Manage provider schedules and communicate scheduling updates to patients and providers.
• Process referrals and authorizations while ensuring compliance with healthcare regulations and organizational standards.
• Serve as a liaison between patients, providers, and clinical staff to support efficient patient flow.
• Retrieve and manage patient records in accordance with clinical protocols and HIPAA guidelines.
• Answer high-volume telephone calls, route inquiries appropriately, and document messages accurately.
• Participate in departmental meetings, workflow improvement initiatives, and process enhancement activities.
• Support clinic operations through administrative tasks, courier duties, and other assigned responsibilities.

Preferred Skills

• Experience working in a high-volume medical practice or healthcare setting.
• Strong understanding of insurance verification, referrals, and authorization processes.
• Excellent interpersonal, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a team-oriented environment.