Medical Front Desk Receptionist

Position Overview

This role supports front office operations by managing client interactions, coordinating scheduling, and handling administrative processes within a healthcare setting. The position requires flexibility, strong organizational skills, and the ability to work across multiple locations while maintaining high standards of accuracy and professionalism.

Key Responsibilities

• Welcome and assist clients in a professional and courteous manner
• Manage check-in and check-out processes, including verifying insurance coverage and updating demographic information
• Collect co-payments, balances due, and maintain accurate payment records
• Schedule client appointments and maintain provider calendars
• Complete intake processes, including distributing and collecting required documentation
• Respond to phone calls, emails, and client inquiries in a timely manner
• Process referrals to specialists and coordinate follow-ups
• Conduct reminder calls to confirm upcoming appointments
• Initiate and follow up on prior authorizations and required documentation
• Update and maintain records within the electronic medical record system
• Transfer and close cases as needed in the system
• Scan, organize, and manage documents within patient records
• Handle incoming and outgoing faxes and mail distribution
• Assist providers and clinical staff with documentation, letters, and referrals
• Support scheduling for meetings, time off, and other calendar needs
• Collaborate effectively with team members to support daily operations
• Perform additional administrative duties as assigned

Qualifications

Required:

• High school diploma or GED
• Minimum 2 years of recent experience in a medical office or similar setting
• Experience with insurance verification, referrals, and administrative workflows
• Ability to follow detailed instructions and manage multiple tasks efficiently

Preferred:

• Associate’s degree
• Experience with electronic medical records systems