Residential Manager

Nature of Work:  The Residential Manager is responsible for the daily operations of their assigned programs. The responsibility of the Residential Manager is to offer support and supervision to a team of Residential Care Coordinators, ensuring a high quality of care is maintained in the home. The Residential Manager will promote a positive atmosphere with a focus on growth and development through setting goals for each individual consumer, Direct Support Professional and Residential Care Coordinator. The Residential Manager will be responsible for coordinating, implementing and tracking the performance management program for their team. The Residential Manager’s work is driven by the GMS mission to improve the quality of life by supporting independence.

Essential Functions:

Leadership

• Support, supervise and provide guidance to a team of Residential Care Coordinators; work to continually enhance professional development of all staff.
•      Collaborate with the Residential Director and Human Resources Director and participate in a proactive employee performance management program which may include progressive disciplinary process up to and including termination.

Professional Values

• The Residential Manager is expected to exemplify professional values, ethics, responsibility and confidentiality; attend conferences, workshops, and seminars to improve professional skills; and demonstrate and model excellent communication skills in the meeting of job responsibilities.            

 Program Supervision

• Provide oversight of program and consumer goal planning and implementation.
• Maintain regular contact with each facility and Residential Care Coordinators as needed.
• Collaborate with Residential Care Coordinators and the Residential Director to create plans to address areas for improvement to include implementation and tracking of corrective action plans.
• Review and consult Maine State Section 21 DHHS licensing regulations and GMS policies and procedures on a consistent basis when setting standards for program inspections.
• Ensure programs are in compliance with state fire codes.
• Provide support and guidance regarding the identified roles and responsibilities of the Residential Care Coordinators.
• Create an environment which is conducive to adult learners and promotes the benefit of personal and professional development.
• Collaborate with the Training Manager and Residential Care Coordinators to ensure staff attend and complete state and agency required training programs.
• Administer employee progressive disciplinary actions. Report any potential indication for suspensions/terminations to the Director of Human Resources and Residential Director.
• Support, implement and monitor GMS policies and procedures.
• Facilitate and participate in monthly meetings with the Residential Care Coordinators to address program and agency business.

Individuals Served Support

• Ensure Individual Service Plans are implemented in each program.
• In collaboration with the Service Coordinator, create, review, and update the Individual Service Plan on iCareManager to ensure implementation.
• Implement doctor orders and, in collaboration with the Nurse Educator, develop medical procedures for the health and safety of individuals served.
• Ensure the Residential Care Coordinators and DSPs provide quality services and care to individuals served and that medical and mental health appointments as required are arranged.
• Maintain monthly guardian and case worker correspondence.
• Respond to all quality assurance reviews within required time frames.
• Consult with medical and behavioral professionals as needed.
• The Residential Manager may be required to stand in temporarily and provide the services of a Direct Support Professional.

Program Operations

• The Residential Manager is expected to contribute to the professional development of direct care staff.
• Provide guidance to direct care staff in the area of documentation, including but not limited to the review of consumer Individual Service Plans, Reportable Events and GER’s, Monthly Progress Notes, and audits of consumer finances.
• Participate in DHHS program inspections and investigations as needed.
• Provide 24/7 administrative support to the Residential Care Coordinators on a rotating basis unless other appropriate arrangements are approved by the Residential Director.
• Assume the responsibility of the Residential Care Coordinator in the event of a position vacancy and/or delegate others in task completion as approved by the Residential Director.
•        Maintain weekly work schedules which minimize overtime, meets parameters of authorized program hours.

Collaboration

• The Residential Manager is expected to participate in regular meetings with the Residential Director.
• Gather weekly data and submit program reports to the Residential Director on a monthly basis.
• Attend and participate in meetings as required.
• Be an active member of a GMS committee as assigned by the Residential Director.

Supervision

• The Residential Manager is expected to monitor the performance of supervisees and execute an effective employee performance management program.
• Provide effective monthly supervision to direct care staff within assigned programs.
• Review and approve employee evaluations following the timelines prescribed by Human Resources (90-day new hire, annual, etc.).
• In collaboration with the Director of Human Resources and Residential Director, participate in a progressive disciplinary process as required.
• Approve assigned weekly payroll.
•       Organize and lead monthly staff meetings.
•       Maintain accurate and detailed documentation of all staff meetings and staff supervisions.

Safety

• The Residential Manager is expected to participate in and support the Residential Director in the implementation of policies and procedures addressing safety issues in all facilities.
• Create and support a safe work environment for employees.
• Promote safe work practices among all employees.
• Ensure that staff know how to operate all medical and adaptive equipment.

Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time. A detailed work description will accompany this job description as part to the orientation and on-going expectations of the position. 

 Physical Requirements:  While performing the duties of this job, the employee is occasionally required to stand; sit; walk; use hands and fingers; handle; reach with arms and hands; stoop; kneel; crouch; crawl; talk or hear; taste or smell. Must be able to lift and/or move at least 75 pounds to assist in life skills, such as bathing, physical rescue, and wheelchair assistance. Specific vision abilities may include close vision; color vision and the ability to adjust focus. Exposure to outside weather conditions while working with consumers. Noise level in the work environment is usually moderate to occasionally loud.