Community Case Manager

Essential Functions:

Individual(s) Served Support

• Maintain a caseload of eighteen to twenty-five (18-25), not to exceed 35:1, adhering to all standards as outlined in the Case Management manual.
• In the event of a case manager vacancy, be able to maintain services to all people served through an increased caseload and temporary reassignment of cases, not to exceed the 35:1 ratio.
• Develop and maintain relationships with the person receiving services, their family/friends, and other agencies/support providers which allow for necessary observation and assessment of needs.
• Maintain the rights of persons serviced and advocate for the needs of the person.
• Ensure that their case management activities are directly linked to a person-driven needs-based model with the PCP acting as the primary vehicle to this model.
• Create and monitor the Person-Centered Plans with adherence to accepted treatment principles, practices, and techniques.
• Work with individuals and their families to elicit services as needed, promoting choices in employment, living, and social decisions.
• Promote health and safety in the services provided to all people served and follow outlined Quality Management processes.
• Serve as a representative payee for individuals receiving SS/SSI payments to manage and administer the person’s finances, when determined necessary.
• Interpret and apply Federal and State Regulations governing programs such as Social Security Disability and Medicaid Waiver programs to provide quality services.
• Plan testimony and testify at legal hearings, when needed.
• Maintain appropriate quality management procedures that adhere to all state and agency requirements.
• Ensure compliance and adhere to all standards set forth by DHHS and MaineCare regulations including the Case Management Manual, 14-197 Chapter 10 Certification Requirements, and 10-144 MaineCare Benefits Manual Section 13 Targeted Case Management Services.

Safety 

• Ensure the implementation of plans with a focus on the health and safety of people served through 3Rivers.
• Promote safe work practices among all employees.

 Documentation

• Complete all documentation as required to provide high-quality services, complete billing, and maintain waiver classification.
• Document all communication (i.e. personal contact, emails, letters, phone calls, etc.), screening summaries, evaluations, and observations as they occur. 

Leadership

• Attend conferences, workshops, and seminars to improve professional skills to benefit the Agency, the people served, and staff.
• Represent 3Rivers in the community, serves as a member on relevant
• committees, work groups, job/service fairs, etc.

 Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.