Unified Endpoint Management (UEM) Mobile Support Engineer

Job Title: Unified Endpoint Management (UEM) Mobile Support Engineer

Location with zip code: Washington DC 20515

Duration: Full Time

Clearance Required: Must be able to successfully complete the required U.S. Capitol Police background investigation and obtain any additional investigation or security clearance required by the House for the assigned duties.

Role & Responsibilities:

• Engineering, design, development, support and administration for mobile-based solutions and standards for Workspace One environments.

• Provide support for mobile applications such as Office 365 as needed.
• Perform configuration management, technical support, application support and corresponding documentation.
• Communicate both orally and in writing with senior staff, information systems professionals, and the non-technical user community.
• Candidate must be able to work core (8:30am 5:00pm) business hours 8 hours a day onsite in Washington DC, excluding federal holidays and when work is done for system maintenance. *Note: Candidate must be able to work from home/remote when requested by COTR using House supplied equipment.
• Candidate must be able to work during some planned maintenance windows between 9pm and 5am as part of maintenance activities. If the candidate has reliable high-speed internet, the work can be completed off-site (home) using House supplied laptop(s).
• The Senior Mobility Engineer will serve full-time to assist with system administration activities relating to ever evolving mobility systems and applications. The Senior mobility engineer will assist the UEM team with various tasks which include, but are not limited to:
• Provide technical support for all mobile device issues via our ticketing system, telephone, or email.
• Coordinate and assist with the installation and maintenance of mobile platforms software/hardware and mobile devices for in-house teams, remote employees, vendors, and contractors as needed.
• Assist with the development of IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction.
• Perform configuration management and develop supporting documentation.
• Communicate both orally and in writing with senior staff, organizational stakeholders, internal systems administrators, and the non-technical user community.

Required Qualifications

• Candidates must have 4 years strong operation support experience with Windows Server 2019 or greater
• Experience with Windows Server Management and Vulnerability Remediation Patching
• 5 years operations support experience with MDM design and implementation desired
• Candidate must have 4 years operations support experience with Workspace One UEM mobile device platform
• Candidates submitted for this task should be available to work on a flexible schedule and participate in 24x7 on-call technical support.

Required Knowledge & Experience:

• Workspace One UEM.
• Workspace One Access.
• Microsoft Office 365 applications.
• Microsoft Active Directory.
• Windows Server Administration.

About our Company: -

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000 people including 600 Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115 Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80 commercial clients.

Recognized among Best Company to Work For by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated. 22nd Century Technologies is an Equal Opportunity Employer" and s & all other parties authorized to work in the US are encouraged to apply."

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.