Account Manager

Ready to strengthen partnerships and grow business from within?

At 1st Choice, our Account Managers are dedicated to client success and expansion. You’ll serve as the trusted advisor for existing accounts — ensuring service excellence while strategically identifying opportunities to deepen relationships and increase value. By focusing on retention and upselling, you’ll help transform strong partnerships into long-term growth.

Duties

Client Relationship & Retention

• Serve as the primary point of contact for assigned client accounts, delivering consistent communication and responsive support.
• Ensure seamless service delivery and proactively resolve issues to maintain high client satisfaction.
• Build trust with decision-makers and stakeholders, positioning 1st Choice as a long-term strategic partner.

Upselling & Account Growth

• Identify and execute upselling and cross-selling opportunities within existing accounts to expand service lines and increase revenue.
• Develop tailored account growth strategies that align client needs with 1st Choice’s staffing solutions.
• Collaborate with leadership on renewal negotiations, expansions, and multi-year agreements.

Collaboration & Talent Strategy

• Partner with recruiters to ensure talent solutions are aligned with client expectations and future demands.
• Share account insights and market intelligence with the recruiting team to stay ahead of client needs.
• Leverage ATS, CRM, and reporting tools to track account performance and forecast growth opportunities

What Sets You Apart

• A proactive, sales-driven mindset with a focus on retention and upselling.
• Strong relationship-building skills with the ability to earn trust and influence decisions.
• Organizational skills to manage multiple accounts and growth plans simultaneously.

Work Setting

• Hybrid: primarily remote with 30% travel to client sites for relationship-building and growth planning.

What You Bring

• 2 years of experience in account management or customer success in government contracting or staffing.
• Proven ability to upsell and expand accounts while maintaining client satisfaction.
• Familiarity with ATS, CRM, and Microsoft Office, with a data-informed approach to decisions.