Account Manager

Purpose:

Manages multiple projects and daily requests for larger, strategic accounts. Position includes aspect of Sales, Customer Service, Project Management and Design (with correct skill set). The Account Manager may work independently or with an Account Executive based on the size and type of account.

Roles & Responsibilities:

• Single point of contact for client and all dealer activities / services.
• Maintain comprehensive knowledge of the clients and company needs, goals, philosophy and adhere to all business practices and performance standards
• Responsible for developing the client relationship and fostering respect and trust with on -site personnel and partners (contractors, A&D firms, IT, etc)
• Foster new project / support opportunities by meeting with the client on a regular basis. Actively listen, conducting thorough needs assessments, consult on workstyles / furniture solutions and dealer services
• Make persuasive presentations on products and services (written, graphic and electronic formats)
• Create or manage completion of detailed, accurate and branded proposals
• Attend project progress meetings as required
• Collaborate with internal / external resources on project scope to develop resources, schedules and costs.
• Site supervision required for deliveries & installations to assure accurate and satisfactory completion
• Provide timely/complete information for client/vendor activation, credit checks, etc.
• Accountable for the management and success of your project team and overall client satisfaction
• Accepts responsibility for the accuracy of project specifications through detailed reviews
• Ensures receipt of all required documentation; signed proposals, T&C, client PO's and deposits
• Stays involved throughout project implementation to stay ahead of issues and identify COS
• Available, responsive and timely to customer inquiries and needs
• Regular customer follow-up regarding after sale support to assure customer satisfaction
• Ensures the client is updated regularly on project progress and order status
• Assist accounting in resolving late receivables or client credit issues
• Meets monthly, quarterly and yearly sales objectives; volumes, margins, etc.
• Provides accurate and regular reports on forecasts and leads
• Assist sales management as needed, with contract development / negotiations
• Attend or seek out training opportunities to support account and personal growth
• Extensive knowledge of products, features, application and technical capabilities
• Working knowledge of all roles and processes
• Knowledge of workplace innovations / trends (Well, LEED, ergonomics, technology, work styles)
• Other duties as assigned

Training, Education, Experience, Skills:

• Bachelor's degree in Business Administration, Project Management or similar
• 3-5 yrs commercial furniture sales / project management experience or similar
• Exceptional math and interpersonal skills, attention to detail and a great listener
• Fast-paced work environment with simultaneous projects and challenging deadlines
• Ability to learn and adapt to new software technologies
• Proficient skills in Project Spec and MS Office (Outlook, Word, Excel, PowerPoint)
• Desire to work in a collaborative, innovative, and team-oriented environment