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Full-Time Patient Experience Specialist
Zynex is seeking the best Patient Experience Specialist in the state to join our team. If you are looking to join an amazing company that is passionate about making a difference in our patient’s lives, then Zynex is the place for you.
A Patient Experience Specialist role is to ensure a smooth process for our patients. This roles effort will analyze patients’ needs and help them fully understand the product to provide a positive patient experience.
In this role, you represent the Zynex brand. This means you are responsible for providing a world-class experience to all “customers” in every interaction, every time. Every decision made must align to our mission, vision, and strategy. Every communication sent (through email, mail, or by phone) is to be professional, simple, and aligned. Every problem or bottleneck is to be resolved with an efficient solution that is consistent with our strategy.
*Now offering 4-day/10-hour OR 5-day/8-hour schedules*
Competencies Needed:
· Adaptability – Deals with change and ambiguity well; adjusts and alters behavior when change occurs so priorities are still met.
· Customer-Focus -Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships. In addition to patients, your customers may be coworkers, clinics, the Zynex sales team, etc.
· Team Player - Prioritizes team over self, works well with peers and supervisors.
· Decision-Making - Takes a conceptual approach to identify key issues, sees relationships, and draws elements into a broad coherent framework; demonstrates ability to work with ambiguity and complexity; considers resources and risks to priorities solutions; acts fast on the most effective and efficient outcome.
· Developing Self & Others -Instills a culture of continuous learning; understands own areas of development and encourages and supports others’ development through timely coaching, guidance, and feedback.
· Resourcefulness – finds ways around obstacles or lack of resources; addresses potential problems and obstacles with a high degree of professionalism and in a way that aligns with the company’s strategy.
Essential Job Duties & Responsibilities:
Main Daily Duties: (90% of Shift)
Additional Duties:
Future Responsibilities:
As part of the natural growth in this role, the position will evolve to include training responsibilities. This will involve:
· Conducting training sessions for new team members.
· Developing and implementing training materials and programs.
· Collaborating with cross-functional teams to ensure consistent training standards.
· Identifying improvement opportunities by analyzing common inefficiencies and discrepancies in work processes.
· Conducting Quality Assurance (QA) review utilizing departmental Key Performance Indicators (KPIs)
Education Requirements:
· High School Diploma or equivalent required; College degree beneficial.
Physical & Environmental Requirements:
Computer Intensive Tasks (95% of shift):
· Ergonomics: Maintain proper posture using an ergonomic chair.
· Headset Usage: Regularly wear a headset for extended periods in a call center environment.
· Communication: Effectively communicate via spoken, written, virtual, and electronic means.
· Strenuous Eye Activities: Ability to focus and concentrate on detailed tasks for extended periods to reduce eye strain.
· Repetitive Strain: Perform frequent keyboard and mouse activities with dexterity and careful hand movements to minimize the risk of strain.
· Sitting for Extended Periods: Sit for prolonged periods while working on a computer.
· Technology Proficiency: Utilize office equipment, including computers, copiers, fax machines, and telephones, as well as demonstrate proficiency in Microsoft Office Software.
· Dynamic Office Environment: Operate in a fast-paced, professional office setting.
Physical Tasks (5% of shift):
· Heavy Lifting: Lift objects weighing up to 20 lbs.
Zynex Offers Exceptional Benefits (Full-Time Roles):
· Premium starting pay (starting $21/hour).
· Health, dental, & vision insurance.
· 401k with company contribution.
· 8 paid holidays up to 2 additional floating holidays.
· 15 days Paid Time Off (PTO) for sick or vacation time; increases to 4 weeks after 2 years with the company.
· Free and/or subsidized breakfast and lunch.
· Health & wellness bonus up to $50/month.
· Frequent opportunities for role transitions and advancements.
· Up to $75/month reimbursement for community volunteer hours.
· Employee product discounts.
In order to be considered for this position, applications must be submitted by 08/03/2024
To view and apply for all available positions at Zynex, kindly visit our careers page at www.zynex.com/careers.
Zynex Medical remains vigilant against fraudulent schemes, including the use of deceptive tactics like text messages and forged letters, which falsely promise job interviews and/or offers of employment under our company's banner. To clarify further:
Zynex Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Type: Full-time
Pay: From $21.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Education:
Ability to Commute:
Work Location: In person
Full Time
Durable Manufacturing
$74k-101k (estimate)
11/14/2023
09/01/2024
zynex.com
ENGLEWOOD, CO
500 - 1,000
1996
THOMAS SANDGAARD
$50M - $200M
Durable Manufacturing
Zynex, Inc. founded in 1996, engineers, manufactures and markets neuro-diagnostics, stroke rehabilitation, pain management and cardiac monitoring devices within three subsidiaries. Zynex Medical is a provider of electrotherapy products for home use. Zynex Monitoring Solutions develops products for cardiac monitoring for use in hospitals. Zynex NeuroDiagnostics develops devices for EMG and EEG diagnostic applications within neurology disciplines. Zynex Medical's product line is fully developed, FDA/CE cleared, commercially sold, and has been developed to uphold the Company's mission of improvin...g the quality of life for patients suffering from impaired mobility due to stroke, spinal cord injury, or debilitating and chronic pain. Zynex Monitoring Solutions and Zynex NeuroDiagnostics are currently both in the development stages without any significant revenues.
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The job skills required for Patient Experience Specialist include Billing, Health Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Experience Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Experience Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Experience Specialist positions, which can be used as a reference in future career path planning. As a Patient Experience Specialist, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Experience Specialist. You can explore the career advancement for a Patient Experience Specialist below and select your interested title to get hiring information.