Description

The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients’ interests makes us the industry leader in debt collection. Founded in 1991, Zwicker represents creditors in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States.

As Zwicker continues to grow, we are seeking reliable, dynamic, driven individuals, preferably with experience in a fast-paced customer service oriented, call center, or collections environment to join our dynamic team in our Hebron, Kentucky office. If you don't have experience, but feel you would thrive in a fast-paced call center environment, and possess a willingness to learn with a winning attitude, we would love to hear from you.

Responsibilities include:

• Establish contact with debt settlement companies and/or attorneys to discuss delinquencies and ability/willingness to pay and to identify the appropriate repayment programs/options available to them for their consumers
• Record accurate and detailed notes; update account status and card member’s information into computer system
• Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives
• Comply with policies and procedures of Zwicker & Associates, P.C.
• Comply with FDCPA and state consumer protection laws
• Other duties as assigned

Requirements

• Above average administration and phone skills
• Fluent in Excel
• Ability to effectively communicate with debt settlement firms and law firms via phone and/or email
• Strong negotiation skills
• Excellent communication skills
• Well organized, results driven
• Effective decision-making skills
• Strong listening, interpersonal, oral, and written communication skills
• Basic computer skills
• Ability to work in a fast paced, changing environment

Physical Qualifications:

• Be able to lift five pounds or greater
• Be able to sit 90% of the work day at times
• Be able to bend at the waist and be mobile when needed
• Be able to read and comprehend position specific documents and correspondence
• Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
• Be able to operate a computer, phone, or equivalent device
• Be able to complete a minimum of a 40-hour flexible workweek schedule

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

 Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off, paid holidays and 401K with match. No phone calls, No agencies, EOE, drug free workplace.

Please review our Applicant Privacy Notice:

http://www.zwickerpc.com/job-applicant-privacy-notice/