Role: Systems Engineer
Location: Chicago, IL

Job Summary:

The System Engineer provides timely, high quality technical, and operational support at an enterprise level for hardware and virtual endpoints used by employees throughout the enterprise. The position utilizes best practices, policies and industry standards. System Engineer should be proficient in establishing proactive policies and procedures to support efficient roll-out and management of device endpoints. This role is responsible for specification, design, maintenance and deployment of effective and secure desktop images and applications on physical and virtual environments.

System Engineer
Job Responsibilities:

Design, construct, maintain computer operating system image deployment tools/systems

Create and maintain software installations, updates, images, configurations, and management scripts and systems for the endpoint technology platform

Monitor and troubleshoot wide scale endpoint issues in terms of updates, software, and/or drivers

Explore and test latest windows feature/OS upgrades before wide scale deployment

Create inventory reports and alerts using reporting capabilities of endpoint management platforms

Monitor alerts for remote machines and maintain awareness of current critical endpoint vulnerabilities

Package third party and internal company software for deployment with patch management

Develop profiles for simplified deployment of consistent groupings of applications / features for specific types of employees

Provide exceptional customer service and support via phone, email and in person

Identify and escalate complex problem reports or service requests to the next tier of support as appropriate

Work with other team members to ensure the timely completion of complex issues

Identify and deploy restrictions to limit permissions available by end-users on their machines

Design, document, and train IT department staff on (including, but not limited to):

o Use of operating system and application deployment systems

o Use of Mobile Device Management application deployment and device enrollment

Responsible for control and coordination of the release management process for the desktop

Periodically audit desktops to help ensure software licensing compliance

Make recommendations for migration and upgrade directions, trains business or technical staff on new procedures

Develop, test, and run appropriate scripts to facilitate endpoint management

Knowledge & Skills:

Administration and troubleshooting knowledge of Microsoft platforms including Intune, MEM, MECM, Microsoft 365, Azure AD, Autopilot, RMM

Utilization of Intune's functionality to enforce both mobile device management (MDM) and mobile application management (MAM) best practices

Experience with Windows 10/11 and Mac OS X deployment

Knowledge of endpoint detection and response (EDR) software

PowerShell and command-line scripting

Legacy Active Directory and Group Policy

Migration of legacy AD computers to Hybrid or native cloud AD

Ability to test and evaluate new hardware and/or software and ability to articulate recommendations

Demonstrated competency in one (or more) scripting languages (e.g., PowerShell)

Awareness of corporate environments and their business requirements

Able to work independently as well in a team environment

Excellent written, oral, presentation and technical writing skills

Understanding of ITIL/Service Management processes

Ability to tactfully handle and articulate customer critical issues and work in a high stress environment

Perform self-directed learning in a rapidly changing environment

Strong organizational skills

Strong analytical ability and implementation skills

Preferred Experience in:

Managing multiple workstations across multiple environments with MS Intune

Packaging and deployment, including the use of Autopilot.

5 years with Azure

5 years with Office365 and its technologies (SharePoint, OneDrive, Exchange Online, etc.)

5 years with MECM ecosystem (Intune, MEM, MDM, MAM)

5 years with PowerShell Scripting

Education:

Extensive experience in a professional capacity and a bachelor's or master's degree in Computer Science, Information Systems, or related field