Position SummaryReporting to the Behavioral Health Case Manager Coordinator, the Case Manager assists patients and their families in accessing appropriate clinical and social services. The Case Manager is a key member of the Care Team and focuses on needs and barriers (such as financial, cultural, language, insurance) that prevent patients from achieving healthy outcomes. Travel is expected to be local with required attendance at some community meetings. Work hours are regular business hours but may include some evenings or weekends as needed.Essential Functions, Duties and ResponsibilitiesWorks as part of the Care Team to identify patients in need of services and communicates with provider as to progress.Familiar with hospital system e.g Epic or eCW. Familiar with Psych medications, working in a fast-paced environmentExcellent time management skillsKeeps an active problem list and tracks patients that have been referred. Documents level of services provided, and issues reports on a monthly basis.Follows up on missed appointments and reschedules as appropriate. Contacts patients that are overdue for visits. Ability to receive and provide feedback and communicate effectively with the team and superiors. Enters interventions and follow up plans in electronic medical recordAssists patients with arrangements for transportation, translation, and other barriers to attending appointmentsAssists patients with completion of medical and prescription forms and requests to other providers and agenciesAssists patients with applications to charity care at local hospitals, Medicaid, NJ Family Care and other benefits or insurances as appropriateFacilitates referrals for Zufall Health Center providers to refer patients into behavioral health and enabling services, including referrals to outside agencies and programs. Facilitates interchange of pertinent clinical information as per HIPAA guidelines to the Care Team and outside providers involved in the care of the patientIdentify community resources and services that address barriers encountered by patients and their families and assist patients in accessing such servicesActs as advocate for patients and their families with community organizations and other agenciesExcellent knowledge of available community services and resourcesSome travel may be required between sites. Valid NJ State Driver’s license in good standingEducation, Training and ExperienceMinimum Associate Degree, if no degree a minimum of three years of social services related experience and pursuing a degree in a social services fieldMinimum two years of experience in a clinical setting (Preferred)Experience working with community service agenciesKnowledge of Microsoft Office, keyboarding, and use of electronic medical recordBilingual English/Spanish required