About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company's cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler's purpose-built security platform puts a company's defenses and controls where the connections occur-the internet-so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
Position: Sr. Business Analyst - Sales Cloud
Location: Remote within United States
We are looking for a strong Salesforce Business Systems Analyst who has experience on Sales Cloud along with a strong understanding of SaaS products. You will be responsible for creating and delivering value with business process optimization and systems automation on the lead, deal registration, partner portal, distribution channels, account, contact and opportunity management areas. You will be part of the IT Business Applications team, engaging and collaborating with the cross functional teams from Marketing, Channel, Sales, Sales Operations and Partner Marketing departments. The ideal candidate for this role will have a blend of technical and business experience with strong expertise in the Salesforce. The primary applications you will be working with are Salesforce.com, communities, people.ai, Outreach and Marketo and you are expected to have hands-on with the salesforce platform.
Responsibilities/What You'll Do:

• Meet with business leaders, decision makers, and end users to define business requirements, and systems goals
• Facilitate discussions among business owners to understand problem statements and gather requirements
• Own and drive functional and technical design activities
• Translates business requirements to functional and technical designs for the engineering team
• Collaborate with cross-functional teams and internal IT team members both in the US and offshore locations to drive the work
• Coordinate with offshore Development and QA teams to deliver the solution
• Help business users to complete the UAT and drive the delivery of system enhancements
• Subject matter expert for lead, campaign, account, contact and opportunity management areas
• Lead, deliver and support the Salesforce CRM application related projects on the Lead-to-Opportunity (L2O) management area
• Work closely with Architect and Salesforce development teams to define and implement the solutions as part of sprint delivery cycles
• Build the scalable business processes on the route to market and lead to opportunity areas to support the company's growth at scale
• Effectively prepare Business Processes, Process Flow Analysis, Requirements Definition, Data Models and Detailed Functional Design
• Document the solution design with specific business and technical details
• Recommend best practice solutions
• Work collaboratively and closely with Salesforce Business Analysts, Onshore and Offshore Developers during the execution phase
• Analyzes/identifies areas of risk and develops plans to minimize
• Troubleshoot production issues and coordinate with respective teams to resolve operational issues and challenges

Qualifications/Your Background:

• Minimum of 6-8 year of IT experience in complete software development life cycle process including System Analysis, Design, Development, Testing, Implementation and Documentation
• Minimum 5 years of experience on Salesforce.com Sales Cloud platform and must have hands-on experience
• Strong knowledge and experience on implementing top of the funnel processes such as lead management, account management and partner relationship management
• Strong knowledge of other tools such as Marketo and Outreach
• Experience in driving system implementation, agile project management and data flow best practices knowledge
• Strong experience with consulting driven solution approach
• Must have analytical and data driven strong skills
• Available 24x7 to support the business-critical production issues when necessary
• 4-year degree BS/BA in a technical, business or other analytical field required
• Excellent time management and organization skills, and the ability to be flexible and creative

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Zscaler's salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) benefits.
Base Pay Range
$140,000-$155,000 USD
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.