Company Overview: We are a leading Software as a Service (SaaS) company based in Grapevine, Texas, specializing in providing innovative software solutions for businesses. Our comprehensive suite of products includes business management modules, virtual desktops, and custom software development and integrations. Focusing on excellence and customer satisfaction, we strive to empower businesses to thrive in today's dynamic market environment.

Position Overview: We seek a dynamic and proactive individual to join our team as a Client Services/Customer Service and Sales Assistant. This role will be pivotal in engaging with customers, providing product demonstrations, attending trade shows, following up with leads, assisting with onboarding processes, and supporting various marketing initiatives.

Key Responsibilities:

• Engage with customers via phone, email, and in person to address inquiries, provide product information, and deliver exceptional customer service.
• Conduct product demonstrations to showcase the features and benefits of our software solutions to potential clients.
• Attend trade shows and industry events to represent the company, network with potential clients, and generate leads.
• Follow up with leads generated from trade shows and marketing events to nurture relationships and convert leads into clients.
• Assist in onboarding new clients, ensuring a smooth transition and implementation of our software solutions.
• Collaborate with the marketing team to support various marketing initiatives, including campaigns, events, and promotions.
• Schedule appointments and manage the onboarding cycle of clients, ensuring timely delivery and satisfaction.
• Maintain accurate records of customer interactions, leads, and sales activities using our CRM system.
• Demonstrate flexibility and willingness to travel domestically and abroad as required.
• Work collaboratively with team members and independently to deliver exceptional service and results.
• Dynamic work environment- many opportunities for growth and working across multiple departments.

Qualifications:

• Recent College Graduate with experience in this field or a self-motivated individual ready to tackle the challenge.
• Previous experience in customer service, sales, or a related field is advantageous.
• Strong communication and interpersonal skills, with the ability to build rapport and relationships with clients.
• Demonstrated ability to quickly learn and adapt to new technologies and software applications.
• Proactive and self-motivated with a strong work ethic and the ability to work independently and as part of a team.
• This individual should be flexible, outgoing, and personable, able to effectively connect with clients and colleagues.
• Demonstrated flexibility and willingness to travel domestically and abroad as required.
• Proficiency in Microsoft Office Suite and other business tools is a plus.
• Must be willing to work in an office-based environment in Grapevine, Texas. This is not a remote position.
• Ability to travel as required for trade shows, client meetings, and other business-related activities.

Additional Information about our Virtual Desktops, SaaS Applications, and Business Tools:

Virtual desktops, or desktop as a service (DaaS), allow users to access their desktop environment and applications remotely from any device with an internet connection. As desktop environments are hosted and managed in the cloud, this provides businesses with increased flexibility, scalability, and security.

Software as a Service (SaaS) applications refer to software solutions delivered over the internet on a subscription basis. These applications are hosted centrally by the provider and accessed by users via a web browser, eliminating the need for on-premises installations and maintenance. SaaS applications offer businesses the advantage of scalability, cost-effectiveness, and automatic updates.

Our business management modules encompass a range of tools designed to streamline various aspects of business operations, including but not limited to project management, customer relationship management (CRM), human resources, finance, and accounting. These tools are tailored to meet the specific needs of our clients and are continuously updated to incorporate the latest industry trends and best practices.

As a Client Services/Customer Service and Sales Assistant, you will be crucial in promoting and supporting these innovative software solutions, helping businesses optimize their operations and achieve their goals.

Top of Form

Benefits:

• We offer a competitive salary package tailored to match your experience and expertise.
• Comprehensive medical benefits package to ensure your well-being and peace of mind.
• Generous vacation and paid time off to recharge and maintain a healthy work-life balance.
• Exciting professional growth and development opportunities in a dynamic and innovative environment.

Join our team and embark on an exhilarating journey to propel businesses to success through state-of-the-art software solutions. Apply today to unlock your full potential with us!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Grapevine, TX 76051: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person