1 IT Support Specialist II Job in Tigard, OR
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ZoomCare is Hiring an IT Support Specialist II Near Tigard, OR
- Providing technical assistance and support for all ZoomCare employees through tickets, phone, chat, and in-person support at clinical locations as needed
- Coordinating with on-site and remote employees, vendors, and contractors for all IT support
- Triaging help desk tickets and escalating appropriately when needed
- Executing 24-hour emergency support for ZoomCare employees during on-call rotation
- Deploying and maintaining a mixed environment of macOS and Windows devices
- Deploying and maintaining software
- Training employees when implementing new hardware and software
- Developing new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction
- Working with the development team to provide end-user support for internally developed software
- Following and enforcing organization security policies to protect customer data
- Maintaining inventory management system
- Coordinating with management and Facilities team to relocate, store, and transfer technical equipment between physical clinic locations
- Managing inventory management, AV and phone system support, and special project support
- Recent experience in a tech support role supporting macOS
- Basic knowledge of JAMF
- Experience with Apple Hardware (imaging and repair)
- Remote Desktop Solutions (Apple Remote Desktop, ConnectWise, TeamViewer)
- Excellent communication and customer service skills
- Excellent problem solving and analytical skills
- Must reside in the Portland Metro Area
- Must own a car and be willing to travel to clinics in the Portland Metro Area
- One or more technical certifications inc. COMPTIA A , Network , etc.
- Experience setting up/running retail locations
- Windows Active Directory
- Atlassian JIRA
- Confluence
- Google GSuite
- Cisco Meraki
- IT Inventory Management and Procurement
- Exciting compensation and benefits package including Health & Wellness Benefits, 401K with employer match, Paid Time Off & Parental Leave, and additional benefits and rewards. IND1
Job Summary
Full Time
09/03/2022
11/16/2022
zoomcare.com
LAKE OSWEGO, OR
200 - 500
2006
Private
ANN LAM
$50M - $200M
Ambulatory Healthcare Services
Related Companies
About ZoomCare
ZoomCare is an Oregon-based telehealth platform that allows patients to consult with doctors for the treatment of mental health, dermatology, urgent and virtual care.
The job skills required for IT Support Specialist II include Help Desk, Customer Service, IT Support, Problem Solving, Active Directory, Cisco, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Specialist II positions, which can be used as a reference in future career path planning. As an IT Support Specialist II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist II. You can explore the career advancement for an IT Support Specialist II below and select your interested title to get hiring information.
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