What if healthcare fit into your busy schedule, and not the other way around?
What if waiting in the lobby was a thing of the past? What if you could get in and out of the doctor's office—with meds in hand—in less time than a coffee break?When you join the ZoomCare team, you'll work on the cutting edge of healthcare in America, helping turn "what if" into reality. Join us on our mission to deliver Twice. ½. Ten: That's twice the health, at half the price—with ten times the delight.
We are looking for a super talented IT Support Specialist II who is passionate about technology and helping people. You will be providing technical assistance and support for all ZoomCare employees through tickets, phone or chat. Additional responsibilities include account provisioning, hardware configuration, inventory management, AV and phone system support, and special project support as needed.
Providing technical assistance and support for all ZoomCare employees through tickets, phone, chat, and in-person support at clinical locations as needed
Coordinating with on-site and remote employees, vendors, and contractors for all IT support
Triaging help desk tickets and escalating appropriately when needed
Executing 24-hour emergency support for ZoomCare employees during on-call rotation
Deploying and maintaining a mixed environment of macOS and Windows devices
Deploying and maintaining software
Training employees when implementing new hardware and software
Developing new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction
Working with the development team to provide end-user support for internally developed software
Following and enforcing organization security policies to protect customer data
Maintaining inventory management system
Coordinating with management and Facilities team to relocate, store, and transfer technical equipment between physical clinic locations
Managing inventory management, AV and phone system support, and special project support
Recent experience in a tech support role supporting macOS
Basic knowledge of JAMF
Experience with Apple Hardware (imaging and repair)