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IT Support Specialist II

Tigard, OR | Full Time
26 Days Ago

Job Description

What if healthcare fit into your busy schedule, and not the other way around? 
What if waiting in the lobby was a thing of the past? What if you could get in and out of the doctor's office—with meds in hand—in less time than a coffee break? When you join the ZoomCare team, you'll work on the cutting edge of healthcare in America, helping turn "what if" into reality. Join us on our mission to deliver Twice. ½. Ten: That's twice the health, at half the price—with ten times the delight.

We are looking for a super talented IT Support Specialist II who is passionate about technology and helping people. You will be providing technical assistance and support for all ZoomCare employees through tickets, phone or chat. Additional responsibilities include account provisioning, hardware configuration, inventory management, AV and phone system support, and special project support as needed.

Some Highlights:
  • Providing technical assistance and support for all ZoomCare employees through tickets, phone, chat, and in-person support at clinical locations as needed
  • Coordinating with on-site and remote employees, vendors, and contractors for all IT support
  • Triaging help desk tickets and escalating appropriately when needed 
  • Executing 24-hour emergency support for ZoomCare employees during on-call rotation
  • Deploying and maintaining a mixed environment of macOS and Windows devices
  • Deploying and maintaining software
  • Training employees when implementing new hardware and software
  • Developing new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction
  • Working with the development team to provide end-user support for internally developed software
  • Following and enforcing organization security policies to protect customer data
  • Maintaining inventory management system
  • Coordinating with management and Facilities team to relocate, store, and transfer technical equipment between physical clinic locations
  • Managing inventory management, AV and phone system support, and special project support
Requirements:
  • Recent experience in a tech support role supporting macOS
  • Basic knowledge of JAMF
  • Experience with Apple Hardware (imaging and repair)
  • Remote Desktop Solutions (Apple Remote Desktop, ConnectWise, TeamViewer)
  • Excellent communication and customer service skills
  • Excellent problem solving and analytical skills
  • Must reside in the Portland Metro Area
  • Must own a car and be willing to travel to clinics in the Portland Metro Area 
Nice to Have:
  • One or more technical certifications inc. COMPTIA A , Network , etc. 
  • Experience setting up/running retail locations
  • Windows Active Directory
  • Atlassian JIRA
  • Confluence
  • Google GSuite
  • Cisco Meraki
  • IT Inventory Management and Procurement
Compensation:
  • Exciting compensation and benefits package including Health & Wellness Benefits, 401K with employer match, Paid Time Off & Parental Leave, and additional benefits and rewards. IND1