Job description

At Zoom Room, our motto is simple yet profound: 'We don’t train dogs. We train the people who love them.' We are dedicated to creating a safe, indoor environment where dogs and puppies can socialize and train alongside their families. Using only positive training methods, we help people build stronger bonds and communicate better with their pups through various classes, including obedience, agility, and enrichment. If you are passionate about the well-being of dogs and their human companions, we invite you to join our team. We are looking for individuals who share our enthusiasm for dog training and customer service excellence.

Position: Dog Trainer/Front Desk Associate

We are searching for dedicated dog lovers to join our dynamic team as Dog Trainer/Front Desk Associates. In this role, you'll play a pivotal part in shaping the Zoom Room experience for our clients. Your responsibilities will encompass teaching in-store group classes, conducting private lessons, overseeing puppy playtime, helping clients schedule classes, assisting them in selecting the right products to meet their training needs, properly evaluating clients for appropriate training levels and courses, setting up agility equipment daily, managing client relationships, assisting in business growth initiatives, and maintaining lead lists.

Responsibilities:

• Teaching: Lead engaging and informative Puppy, Obedience, and Agility classes using positive training techniques.
• Client Engagement: Conduct orientations for potential and interested clients.
• Scheduling: Efficiently manage class and lesson schedules.
• Customer Service: Be the welcoming face of Zoom Room, responding to emails, phone calls, and inquiries.
• Retail Support: Offer customers tailored product recommendations after classes, providing an opportunity for upselling.
• Cleanliness: Maintain a clean and inviting environment.
• Client Assessment: Properly evaluate clients to determine their appropriate training levels and courses.
• Agility Equipment: Set up agility equipment daily to ensure it is ready for use.
• Client Management: Build and maintain strong relationships with clients.
• Business Growth: Assist in initiatives to grow the business.
• Lead List Management: Manage and maintain lead lists to track potential and existing clients.

Job Requirements:

• A strong desire to work with dogs and an eagerness to learn about training and dog behavior.
• Prior experience in dog training or the pet industry is a must.
• Physical ability to stand for extended periods and lift/move agility equipment multiple times per day.
• Flexibility to work on weekends and during afternoons/evenings.
• Reliable transportation to get to and from work.
• Must be over the age of 18, with a high school diploma or GED preferred.

The Ideal Candidate Will:

• Love dogs and enjoy working with people.
• Possess excellent customer service skills.
• Have prior retail sales experience (a plus).
• Have management experience (a plus).
• Be open to constructive feedback and coaching.
• Exhibit strong verbal and written communication skills.
• Be hardworking, proactive, and dependable.
• Radiate a friendly, cheerful, and helpful demeanor.

Benefits:

• Opportunities for advancement: We believe in nurturing your professional growth. Join Zoom Room, and you'll find a clear path to career progression.
• On-the-job training: We provide comprehensive training to help you excel in your role.
• Flexible schedule: We understand that work-life balance is essential. We offer flexible schedules to accommodate your needs.
• Employee discount: Enjoy a store discount so you can pamper your furry friend.
• Bonus opportunities: We offer team and individual bonus incentives where you can earn additional money.

Job Types: Full-time, Part-time

Pay: $18.00 - $23.00 per hour

Expected hours: 20 – 33 per week

Benefits:

• Employee discount
• On-the-job training
• Opportunities for advancement
• Paid training
• Professional development assistance

Compensation package:

• Bonus opportunities
• Hourly pay

Schedule:

• Evening shift
• Every weekend
• Rotating weekends

Application Question(s):

• Can you share a detail or element from our website that you found particularly interesting?
• Why do you feel that this role aligns with your career goals and aspirations?
• Could you share your background and experience as a professional dog trainer?

Experience:

• Professional Dog Training: 1 year (Required)

Ability to Relocate:

• San Diego, CA 92111: Relocate before starting work (Required)

Work Location: In person