16 Customer Service Specialist Jobs in Plymouth Meeting, PA
Zoom Drain is Hiring a Customer Service Specialist Near Plymouth Meeting, PA
At Zoom, we take great care in cultivating the careers of our employees. We offer training and cross-training with room for growth because we recognize that career advancement is a large part of job satisfaction. With Zoom, a challenging environment with plenty of opportunity awaits.
The CSS role is an integral part of our operations. Our operational efficiency starts with them. At Zoom, our Service Coordinators are the lifeblood of our business. Everything starts with them. Customers get their first impressions of Zoom the moment the telephone call is answered. Service Coordinators at Zoom are engaged and compassionate to our customers' needs.
Customer Service Specialist Responsibilities | WHAT YOU'LL BE DOING
- Effectively manage incoming calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/team sales targets and call handling quotas.
- Communicate and schedule with customers per their requirements.
- Assign work orders based on priority to the available workforce.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers.
We want Service Coordinators who care about their customers and who genuinely like helping solve problems. We hire NICE people!
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of customers
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Someone who can withstand a great personality over the phone - We want the customer to see your smile through the phone call!
- Spanish-speaking/bilingual is a plus
Customer Service Specialist Pay & Benefits | WHAT WE OFFER
- Bonus Opportunities
- Medical Benefits
- Weekly Pay
- Paid Sick Days / Holidays
- Company Mobile Phone
- Recognition & Rewards
- Positive Team Atmosphere
- Zoom Drain Team Events
- $18 - 23 an hour depending on experience
Click here to learn more about us!https://zoomdraincareers.com/
*Each location is independently owned and operated
Job Summary
Full Time
Utilities
$43k-54k (estimate)
03/14/2024
05/13/2024
zoomdrain.com
BALTIMORE, MD
50 - 100
1995
Private
$5M - $10M
Utilities
Related Companies
The job skills required for Customer Service Specialist include Presentation, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
02/28/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Service Specialist.
Similar Jobs
Popular Articles
