Zooba is hiring a FOH Service Captain to lead dine-in operations as we introduce an expanded menu of the tastes of Egypt to Manhattan with full dine-in service.

The Job Summary

The Captain is responsible for ensuring that all guests who dine with us have a memorable experience and enjoy exceptional service. The Captain reports to the General Manager and acts as a leader on the floor supervising a team of servers and host staff. Experience serving Egyptian, Middle Eastern or Mediterranean cuisine in a restaurant setting is a plus.

The Job Details

• Demonstrate mastery of all Zooba food and beverage menu items, fluency of all ingredients and preparations, and the ability to respond to guest preferences and needs.
• Demonstrate a curiosity and love for Zooba’s unique take on Egyptian cuisine and an eagerness to continue to learn and grow.
• Consistently follow and lead the team on Zooba’s steps of service with efficiency and a positive attitude, while maintaining a sense of urgency throughout service.
• Ensure the dining room is ready for service including table settings, prepping stations, beverage station, and bussing areas during the hours of operation.
• Supervise reservations, wait lists, and guest service for take-away orders; assist with planning and executing special events.
• Provide table service and jump in where needed on the floor to always ensure exceptional service.
• Take care of guest needs, ensuring constant communication with the service team, managers, and the kitchen during service; handle any guest complaints or concerns.
• Maintain high standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service.
• Always adhere to Zooba’s safety policies, alcoholic beverage service rules, and Department of Health guidelines.
• Assist with scheduling and employee communications for the service team.
• Orient, train, and coach employees; clarify job expectations, roles and responsibilities as needed; assist with hiring; identify talent for future promotions.

Qualifications and Requirements

• 3 years’ experience in a service role in a fast-paced casual dining restaurant environment
• 1 years dine-in supervisory experience
• Experience with Rezy or similar online reservation App
• Knowledge of service standards and steps of service
• Familiarity with cash handling procedures and Toast POS system a plus
• Able to supervise, lead and direct a service team
• Ability to lead a team under pressure
• Curiosity to learn about the Egyptian food and culture
• Experience serving Egyptian, Middle Eastern or Mediterranean food a plus
• English fluency with strong communication skills
• Ability to balance & carry multiple plates, glass racks and/or glasses, and lift objects up to 50 Ibs.
• Must be able to stand and walk for eight consecutive hours
• Flexible work schedule required (morning, evening, and weekend shifts)
• Food protection certificate from NYC DOH a plus

Salary and Benefits

• Salaried position $62.5k per year dependent on experience
• Health insurance available with employee contribution
• Paid Time Off for vacation and sick
• 401K retirement plan
• 50% discount on Zooba menu
• Opportunities for advancement

Equal Opportunity Employer

Zooba (incorporated as Zooba Eats Inc.) hires based on our specific core values with consideration for required qualifications and competencies. We maintain a nondiscrimination policy towards all employees and applicants.

We’re an Egyptian restaurant brand homegrown in Cairo since 2012. If you're curious about Egyptian cuisine, serious about great food that's responsibly sourced and prepared, and into listening to Arab hip-hop while you work, hit us up! www.zoobaeats.com

Pay: Starting at $62500 / year

Pay:

• Other

Benefits:

• Paid time off
• 401(k)
• Employee discount
• Other
• Paid training

Job Type: fulltime

Schedule:

• Weekend availability

Education: High school degree

Work location: On-site