Job Description:

Job Purpose: To provide an outstanding guest experience in the Admissions areas. Responsible for collection of admissions fees and donations, answer guest questions and provide recommendations, distribution of maps and other promotional materials, Membership sales, queue line management, and admission of Members and eTicket holders.

Essential Duties and Responsibilities:

• Greets all guests with a cheerful and helpful attitude, answers questions, and provides accurate information.
• Operates a computer terminal/processes Admissions transactions.
• Issues receipts and makes change.
• Balances and clears terminal and counts all fees received for the day.
• Keeps workstation and surrounding area clean throughout the day. The ticket booth is to be cleaned and restocked at the end of the shift. Cleaning the booth will include but is not limited to emptying trash, cleaning the windows and counters, and sweeping/mopping the floor.
• Reports to Security all suspicious-looking individuals trying to enter Zoo grounds.
• Must be aware that balloons, roller blades, roller skates, bikes, skateboards, glass items, straws and lids are not permitted on Zoo grounds. Enforce rules.
• May occasionally be assigned to assist in other operational departments such as Rides and Attractions, Membership and/or Guest Services.
• Assist in other locations Queue line, Advance guest entry, Rides cashier, Treetop Trail cashier, and Scaly Slimy.
• Must be available to work on weekends and some evenings.