At ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on proprietary signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar's corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA.
Job Summary
The National Manager of Clinical Sleep (NMCS) is responsible for providing support to the US Field Sales Organization as the subject matter expert for ZOLL Itamar sleep technology. The position is responsible for supporting the US Clinical Sales Specialists (CSS) as the PAT technology expert, a resource for escalation of complex clinical and technical needs and supporting the Director of Clinical Programs in internal education and team effectiveness.
Essential Functions

• Sales & Marketing Support

• Serve as the technical expert working alongside the local CSS team to provide support to physicians and office staff of all targeted customers who need a deeper education of the PAT technology.

• Deliver customer training and effectively transfer knowledge to enable healthcare workers to use the WatchPAT, CloudPAT and zzzPAT effectively and independently.

• Support the field on key technology and training strategies to include the successful rollout of new products.

• Support US field as the expert for ongoing strong account implementations.

• Stay abreast of current trends and be the "subject matter expert" to the field sales team

• Serve as a successful and effective Itamar representative to physicians and support staff regarding Itamar products, service and support.

• Support the field sales team's existing and potential clients (e.g., physicians, physician office groups at hospitals) by traveling, as needed, to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how Itamar Medical's products can help them to achieve their goals.

• Support CSS team with key potential customer product evaluations and demonstrations.

• Respond to customer needs and complaints with a sense of urgency regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, marketing, technical support) to develop optimal solutions.

• Give clinical presentations and provide support at trade shows, seminars and/or outside symposiums.

• Understand national, regional and territory sales objectives of the field sales organization

• Communicate daily with Itamar colleagues any new developments in the marketplace (competitive, product, customer, training needs, needs, wants, wins/losses, etc...)

• Reporting and Administration:

• Communicate all needs and potential customer conflicts to the Director of Clinical Programs

• Communicate to Area Business Directors which facilities/physicians/staff need new and/or additional training and/or tech support.

• Submit all required reports on a timely basis.

• Other duties as assigned by management.

Required/Preferred Education and Experience

• BA/BS Degree in Cardiovascular, Life Sciences, Biomedical Engineering, Exercise Physiology or Nursing required

• Completion of an accredited program/degree in respiratory care preferred

• Experience working with VA hospitals and the VA System and or large managed care organizations (i.e., Kaiser) helpful.

• Minimum of (5) years' work experience in clinical medical field as an RPSGT preferred

• Hospital/clinic-based experience preferred

Knowledge, Skills and Abilities

• Own and maintain a Registered Polysomnographic Technologist certification with the Board of Registered Polysomnographic Technologists

• Successful proven track record assignments and providing clinical and relationship management support to physicians and staff.

• Excellent organization and time-management skills.

• Outstanding ability to multi-task and prioritize work.

• Possess exceptional communication skills in order to keep the circle of Itamar personnel and customer updated with current account information, needs and wants.

• Familiarity with clinical reimbursement, and managed care policies and procedures is highly desirable.

• Experience working with VA hospitals and the VA System and or large managed care organizations (i.e., Kaiser) helpful.

• Ability to make good business judgments and decisions in relationship to efficiency and effectiveness.

• Travel is required - ability to travel 50% or more

• Above average proficiency in MS Office

Special Position Requirements:

• Represent Itamar Medical Inc. in a professional manner

• Maintain a positive attitude and exhibit patience with customer concerns or requests

• Follow all company policies regarding travel, expenses, meetings, and meals in timely manner

• Self-driven to optimize performance without the need for extensive supervision

• Possess excellent verbal and written communication skills and work effectively in a demanding, fast paced environment

• Exhibit excellent presentation skills in small and large groups situations

• Excellent problem-solving skills, ability to evaluate a situation and prioritize factors in decision making

• Flexible: able to follow directives and accomplish tasks outside of normal duties

• Ability to exceed accuracy and productivity goal

• Understanding of terminology and ability to share and communicate effectively within a group

• Ability to work with many different customers from varying backgrounds

• Ability to function within and support a team environment and build strong working relationships

Travel Requirements

• Travel is required - ability to travel 50% or more

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally

• Walking - Occasionally

• Sitting - Constantly

• Talking - Occasionally

• Hearing - Occasionally

• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.