Overview

ZOLL Data Systems, a division of ZOLL Medical Corporation, is a healthcare software solutions provider that empowers hospital, EMS and Fire, and billing/accounts receivable (AR) teams to deliver more—from better patient outcomes to operational efficiencies and greater revenue capture. We leverage decades of clinical expertise, relentless customer focus, and a powerful cloud-based platform to help tackle the unique challenges of healthcare from EMS dispatch to facility discharge and AR optimization. Our business exists to help save more lives through data-driven innovation and interoperability, opening new pathways for our customers to achieve the highest levels of care, collaboration, and reimbursement.

Job Summary

The Billing Product Manager is responsible for directing the design, implementation, and release of products to the market. This includes creating an empowered environment by partnering with UX and product engineering in understanding customers’ problems, quickly prototyping and testing assumptions with customers, and creating the necessary documentation that support customers’ needs and our portfolio’s strategic vision. You must have a passion for solving customer problems and thrive in a fast-paced, Agile Scrum product team. This includes driving towards company financial goals, evaluating the current competitive landscape, changing market trends, and evolving ecosystem to drive roadmaps focused on growth. The ideal candidate will be a strong strategic thinker who enjoys spending time in the market to understand our customers and their desired business outcomes.

Responsibilities

• Work closely with the Senior Product Manager and Engineering Manager to ensure alignment of product release plans and execution to mid and long-term vision for the portfolio.

• Manage the product and release backlog, develop and prioritize user stories with detailed acceptance criteria, support team activities in an Agile Scrum framework

• Partner with product engineering and UX to creatively solve customer problems and make strategic design decisions and ensure that overall functionality of the finished product delivers value and exceptional user experience

• Work closely with customers and focus groups to understand the market problems in detail and to gather feedback regarding product direction

• Gather input from clients and internal stakeholders to create product strategy and set direction and priority.

• Organize and lead customer advisory groups.

• Define and manage portfolio product roadmaps and release plans that support the portfolio and company vision.

• Understand and be able to communicate desired buyer and user outcomes and their associated business values.

• Analyze competitive offerings to identify differentiators for ZOLL.

• Complete Win/Loss analysis to glean insight and drive action from previous sales experience.

• Effectively communicate the value of the portfolio, and the products within it, to internal and external stakeholders

• Work closely with other product managers (both within and across portfolios) to ensure integration requirements are successfully implemented.

• Develop and implement new product introduction (NPI) and go-to-market strategy, plans, and content with cross-functional teams and leaders.

Preferred Qualifications:

• 5 years in software technology organizations.

• 2 years acting as Product Manager - Pragmatic Marketing certification a plus.

• EMS/Fire/Healthcare experience.

• Experience delivering solutions in Digital Health and Healthcare IT space a plus.

• BA/BS degree or equivalent practical experience. MBA is a plus.

• Experience working with commercial software in SaaS environments

• Proven cross-functional leadership.

• Strong business acumen and understanding of P&L

• Excellent technical and analytical skills.

• Solution and team-oriented with the ability to collaborate, build trust, and influence others within a matrix organization.

• Strong organizational skills

• Self-motivated, able to proactively work toward goals independently.

• Excellent written and verbal communication skills

• Ability to travel up to 20%

Salary for this position is $100K-$110K base salary annually. In addition, this also includes a performance-based bonus of $10K. Final compensation will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and location.

Perks & Benefits

ZOLL provides a casual work environment, competitive salaries, and a compensation structure that rewards contribution and hard work. Additionally, we have stocked kitchens, free daily organic fruit delivery, on-site fitness center, on-site cafe, dry cleaning service, social events and much more! Our benefits package includes 401(k), medical, dental, vision, life, AD&D, flex spending accounts, STD/LTD, Paid Time Off and tuition assistance.