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Account Coordinator -Hybrid
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Full Time 3 Months Ago
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Zoll Medical Corporation is Hiring an Account Coordinator -Hybrid Near Pittsburgh, PA

Account Coordinator -Hybrid

Location: Pittsburgh, PA, United States of America

Cardiac Management Solutions

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh’s Manufacturer of the Year, one of Western PA’s Healthiest Employers, and even one of Pittsburgh’s Coolest Offices. But it’s our unique opportunity to impact people’s lives that makes ZOLL the ideal place to build your career.

Available Shift: Tuesday-Saturday 10:30am-7:00pm and Wednesday-Saturday 8am-6:30pm (4-10 hour days)

Jobpurpose

Works withinthecustomersupport team.Thispositionsupportsthesalesforce and coordinatedfittings of the LifeVestproduct throughout thecountry.

Duties andresponsibilities

  • ProvideinternalsupportforField Sales with delivery of theLifeVest

  • Responsibleformeetingall agreed uponservicemetrics(i.e.productivity,exceptions,timelines,quality, and fieldinventorylevels,callquality,phoneavailabilityetc.)

  • CoordinatepatientappointmentswithPSRcontractorsincludingfittings,follow-upvisits and in-services.Responsibleforensuringtimetofitmetric is met

  • ManagetheselectionofPSRcontractorsbasedonavailability,activitylevels,etc.

  • Managefieldinventorylevels.Dispersesequipment as needed,determiningshippingmethodsbased on costversusneed

  • Acts as thesinglepoint of coordinationforinventoryandPSRmanagement.

  • Negotiateswith PSR contractorsregardingfeesforservicesensuringthecompanyispayingappropriateexpenses

  • Act as a liaison between internalandexternalcustomers

  • Providequalityandtimelycustomersupportforproductinstallations and postinstallationinquiries.

  • Assistinobtainingappropriatedocumentation and patientrecordspertainingtoprescription of and installation of LifeVest

  • AssistReimbursement/Intakeinobtainingnecessaryinsuranceinformation

  • May assistandparticipateinthedevelopmentandimplementation of policiesandprocedures

  • Solicits and acts on FieldSalesfeedback

  • Supportcompany and departmentchangeinitiatives

  • Managecustomer(internal/external)relationshipseffectively

  • Demonstrateabilitytomulti-task in a fast-paced workenvironment

  • Supporton-boardingeffortfor new hires

  • All other duties assigned byCustomerSupportManagement Team

Qualifications

  • Associatedegree (A. A.) or equivalentfrom two-yearcollege or technicalschool; or six monthsto one-year relatedexperience and/or training; or equivalent combination of education and experience

  • Knowledge of Microsoft Office Suite

  • Strongcustomerserviceexperience

Working conditions

The workenvironmentcharacteristicsdescribedhere are representative of those an employeeencounterswhileperforming theessentialfunctionsofthisjob.Reasonableaccommodations may be madeto enable individualswith disabilitiestoperformtheessential functions.

The noiselevel in theworkenvironment is usually quiet.

Physical requirements

The physicaldemandsdescribedherearerepresentative of thosethat must be met by an employee to successfully performtheessentialfunctions of thisjob.Reasonableaccommodations may be made toenableindividuals with disabilitiesto perform theessentialfunctions.

While performing theduties of thisJob,theemployee is regularlyrequired tosit and talk or hear. The employee is occasionally requiredtostand;walk and reach withhands and arms.

Supervisoryresponsibility

None

AAP/EEOStatement

ZOLL is committed tofostering an inclusive workplace,whereuniqueidentities, backgrounds,cultures,perspectives and experiencesarerespected and valued.

Equal OpportunityEmployerDisability and Veteran

LI-KH1

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Summary

JOB TYPE

Full Time

SALARY

$40k-50k (estimate)

POST DATE

02/11/2024

EXPIRATION DATE

05/08/2024

WEBSITE

zoll.com

HEADQUARTERS

PITTSBURGH, PA

SIZE

1,000 - 3,000

FOUNDED

1983

TYPE

Private

CEO

CARMEN MELTON

REVENUE

$500M - $1B

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About Zoll Medical Corporation

ZOLL designs, manufactures and markets medical devices and medical software.

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