ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

As an example of a recent addition, ZOLL's TherOx products create a Super Saturated Oxygen (SSO2) saline solution and combine it with the patient's arterial blood to provide catheter-delivered hyperbaric oxygen therapy to ischemic tissues. The first application is for anterior STEMI patients treated in the cath lab following successful PCI and within 6 hours of symptom onset. With an initial focus exclusively on TherOx’s SSO2 Therapy, this position will later provide customers in service, education, and support for all ZOLL Circulation products.

We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!

Location: Chicago, IL

Essential Functions:

• Become technically and clinically expert on ZOLL Circulation products starting with TherOx products
• Take call for SSO2 patient treatment support in new and existing AMI sites
• Coordinate and perform on-site training for clinicians and allied health personnel
• Educate clinicians with the product, clinical, and marketing data
• Work as part of a field team to advance the commercial adoption of new therapies starting with SSO2
• Among installed sites increase physician utilization via education and training
• Work with customers to incorporate new therapies starting with SSO2 into a standard protocol
• Meet customer satisfaction through problem-solving and retention activities
• Provides product evaluation support in hospitals and other medical facilities.
• Support tradeshow and regional shows

Subsequent Broader Product Support:

• Conducts routine customer visits document accurately and timely in Sales Force
• Complete required administrative activities.
• Contribute to the development of training materials of products.
• Provide training to other ZOLL employees.
• As required, provide remote on-demand technical support for clinical staff via telephone and/or email.
• As required, have regular communications with key clinicians and other experts to support the optimal use of ZOLL Circulation products in the clinical setting.
• Whenever possible provide support during the live cases to new customers
• Provide input to marketing and product development teams on usability issues of the product and associated clinical procedure(s).
• Initiate a collaborative approach to projects enabling multiple-direction communications and task executions with easy-going, open-minded style.

Skill Requirements:

• Ability to utilize/develop tools, including email or any other means available to effectively perform the required task(s).
• Ability to understand and escalate customer issues in a timely manner to the supervisor
• Excellent follow-through skills, interpersonal skills, hardworking and be detailed oriented
• Positive attitude, responsible, dependable, reliable, and dedicated.
• Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
• Strong presentation skills and writing skills
• Must be able to work independently and in a team environment.
• Minimum Associates degree in Nursing or Life Sciences or relevant experiences
• Must be willing and able to travel up to 80%
• Ability to provide good customer service
  Preferred Experience:
• 2 years experience in interventional cardiovascular medicine, or device industry.

ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990