Sanhua Automotive is seeking to add a Quality Engineer to join the team in our Auburn Hills, MI office. The ideal candidate will have an engineering background or three years of experience handling warranty claims for customers in the Automotive Industry. 
Responsibilities include, but are not limited to:
 

Responsibilities:

• Monitor and manage Sanhua component warranty claims weekly.
• Analyze warranty reports to find potential causes.
• Present warranty trends weekly in engineering meetings.
• Attend customer warranty meetings as needed.
• Send and track returned warranty parts to Sanhua facilities.
• Maintain a log of root causes from reports and evaluations.
• Detect and report any significant warranty trends.
• Alert the Customer Quality Manager about warranty issues promptly.
• Participate in customer warranty charge back meetings as necessary.
• Investigate customer warranty charge backs for causes.
• Send customer warranty charge backs to appropriate Sanhua plants.
• Negotiate responsibility for customer warranty claim charge backs.
• Travel occasionally as required (up to 10%).

Requirements:

• Bachelor's degree in Electronics, Mechanical, or Industrial Engineering/ a minimum of 3 years handling automotive warranty claims experience.
• Familiarity with customer warranty systems and portals.
• Proficient in root cause analysis methods (e.g., 8D, Ishikawa, 5 Whys).
• Strong communication skills for interaction with customers and colleagues.
• Experience in cross-functional teams within manufacturing.
• Analytical mindset with problem-solving abilities and attention to detail.
• Knowledge of statistical analysis tools (e.g., SPC, Minitab) is a bonus.
• Preferably familiar with automotive industry regulations (e.g., IATF 16949, AIAG standards).

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