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Zip’s commercial team is responsible for bringing new merchants on to our platforms, and then scaling our partnerships with them so they are set up for success for the long-term. Our SMB team own the relationships with key, strategic merchants across a range of industry verticals, from solar and outdoor power to internal furnishings and kitchens. On a day to day basis you’ll be developing and executing strategies alongside Zip’s Product and Marketing teams, while engaging clients to give them the tools and the confidence to use our products to their full potential.
Interesting problems you’ll get to solve
As a Partner Success Associate, you will provide support for a portfolio of Zip merchant partners. Your role will be both a support function for accounts that are co-managed (where you will manage branch level relationships for Zip partners) as well as direct management of partners. You will provide key personalised training sessions to best upskill and engage with the merchant to give them the tools and confidence to use Zip to its full potential. You will also be involved in deploying key promotional and re-engagement streams of work to increase engagement from the merchant and their subsequent customer’s online and instore. This role is crucial to increasing engagement through key merchant lifecycle stages and the catalyst for Zip’s adoption into their business.
You will be heavily involved throughout the lifecycle including:
What you’ll bring to the team
Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow.
So whether you meet some or all of the desirable attributes below, we’d still love to hear from you:
What you’ll get in return
Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly.
We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, surrounded by smart, friendly people and leaders that have your back.
We think these are just some of the best things about being a Zipster. We will also offer you:
Be a part of a team that reflects the diversity of our customers
We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.
And finally…get to know us
Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.
Operating in two core markets - Australia and New Zealand (ANZ) and the Americas, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.
We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.
Full Time
Retail
$90k-120k (estimate)
03/28/2024
05/27/2024
zip-in.com
SPRINGFIELD, OH
50 - 100
1909
Private
JAMES MILLER
$10M - $50M
Retail