Essential Functions:

• Leads the daily activities of client service associates.
• Coaches and counsels branch staff to improve customer service, sales and operational skills by providing on-the-job training.
• Helps develop action plans to meet individual and branch goals.
• Ensures the branch provides quality service while protecting against loss.
• Maintains advanced knowledge of branch operations.
• May supervise branch activities in the absence of, or in conjunction with branch management team.
• Expand client base through successful selling and coaching techniques including lending applications, cross-selling of bank services and products and assisting clients in every area of banking.
• Responsible for processing cash transactions and other customer service duties within the branch.
• Other duties as assigned.

Qualifications:

• Requires High School Diploma or equivalent and 2 years banking, cashiering, customer service, balancing or other related experience, or successful completion of company approved training.
• Advanced knowledge of cashiering, balancing, debits, credits, bank products and/or banking.
• Working knowledge of math, must have solid balancing and customer service skills.
• Ability to cross-sell bank products based on clients' needs.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products