Essential Functions:

• Manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager.

• Regularly makes substantially weighted recommendations regarding: interviewing, selecting, hiring, performance evaluations, advancement and termination of employees.

• Be responsible for training, coaching and mentoring employees.

• Resolve and respond to client service issues, complex client complaints and questions.

• Direct the work of managed employees.

• Recommend promotions or other changes in employee status, handle employee complaints and grievances, discipline employees, and determine the approach used by employees to do assigned tasks.

• Monitor and/or implement legal compliance measures; as well as ensure the branch is in compliance with all bank policies, procedures, and safety standards.

• Provide sales leadership, through their own production, as well as the oversight of sales and services tasks.

• Have discretion to perform approvals and overrides within their authority.

• Be involved in planning long- or short-term operational, sales and customer experience goals.

• Investigate and researches operational issues, loss, fraud and resolve complex and/or significant matters on behalf of the company.

• Represent the branch in handling complaints, arbitrating disputes or resolving grievances.

• Perform other duties as assigned.

Qualifications:

• Requires a high school diploma and 2 years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.

• A combination of education and experience may meet requirements.

• Knowledge of the banking industry, processes, procedures, regulations and products.

• Knowledge of lending process and procedures.

• Strong customer service, relationships building, sales and management skills.

• Able to handle various client concerns and problems.

• Must have good communication skills, both verbal and written.

• Knowledge of computer programs, i.e. word processing, spreadsheets etc.

• Ability to set and maintain high quality work standards.

• Ability to lead a group.

• Ability to deal effectively with people in various job capacities.

• Excellent problem solving and communication skills.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!

• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays

• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

• Mental health benefits including coaching and therapy sessions

• Tuition Reimbursement for qualifying employees

• Employee Ambassador preferred banking products