Job Description

Title: Crisis Intervention Specialist Name: 

Reports to: 

Overview

Crisis Intervention Specialist see to the total spectrum of needs of residents including but not limited to de-escalations, training, coping, assessments and programming to enable individiuals to achieve long term success. 

Essential Responsabilites:

• Assists individuals in crisis with the de-escalation process.
• Provides therapeutic services to individuals specific to their needs and illness.
• Assists Care Coordinators with assessments and treatment plans.
• Provide assistance to individuals served in meeting their social and emotional needs including assistance with contacting families and friends.
• Provide behavior support to individuals having difficulty so that they can maintain appropriate social interaction with others, and refrain from infringing on their rights.
• Accurately administer and document medications and medical treatment according to documented procedures.
• Assist and support those served in the attainment and implementation of their treatment plan. 
• Maintain safe and sanitary conditions within thefacility at all times.
• Complete documentation during each shift according to Zion Recovery standards.
• Interact at all times with those served in a manner that denotes respect for personal integrity.
• Implement agency and home policies and procedures and maintain compliance with all laws, codes, regulations and standards at all times in the performance of duties.
• Assist those served with the basic activities of daily living.
• Complete and maintain required trainings. This includes attending all mandatory meetings and in-services. 
• Follow all of Zion Recovery policies and procedures. 
• Be awake and on duty for the duration of all shifts. 
• Be available for assisting law enforcement when dispactch calls for mobile crisis response
• Additional duties as assigned.

Requirements:

Requires mobility and physical activity; Having an adequate range of body motion and mobility to work in a residential or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 20 pounds. Use of computer and telephones is required which includes coordination of eye and hand, and fine manipulation by the hands (typing and writing).

Requires talking, hearing and seeing; Expressing or exchanging ideas by means of the spoken and written word. Ability to convey detailed or important spoken instructions to others accurately, loudly or quickly. Ability to observe client behavior and activities and complete paperwork. 

Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions. Requires the ability to work and cooperate with individuals’ served, co-workers, employees, and the public at all levels in order to exchange ideas, information, instructions and opinions. Requires the ability to work under stress and in emotionally charged settings. 

Staff providing crisis response services must meet one or more of the

following qualifications:

• A mental health professional as defined in Iowa Code section 228.1.
• A bachelor’s degree with 30 semester hours or equivalent in a human

services field (including, but not limited to, psychology, social work,

nursing, education) and a minimum of one year of experience in

behavioral or mental health services.

• A law enforcement officer with a minimum of two years of experience in

the law enforcement officer’s field.

• An emergency medical technician (EMT) with a minimum of two years of

experience in the EMT’s field.

• A peer support specialist with a minimum of one year of experience in

behavioral or mental health services.

• A family support peer specialist with a minimum of one year of experience

in behavioral or mental health services.

• A registered nurse with a minimum of one year of experience in

behavioral or mental health services.

• A bachelor’s degree in a non-human services-related field, associate’s

degree, or high school diploma (or equivalency) with a minimum of two

years of experience in behavioral or mental health services, and 30 hours

of crisis and mental health in-service training (in addition to the required

30 hours of Department-approved training).

Disclaimer:

• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at anytime.
• This job description reflects management’s assignment of essential functions; it does not restrict or prescribe the tasks that may be assigned. 
• Critical features of this job have been described in the narrative. They may be subject to change at any time due to reasonable accommodation or other reasons.