Job Role: Lab Technician

Location: Chicago, IL (ONSITE)

Duration: 12 Months Contract

JOB DESCRIPTION:

JOB RESPONSBILITIES:

• Installation, configuration, and ongoing support/management of digital dentistry technologies and related systems the college, including but not limited to CAD/CAM systems, digital imaging devices, intraoral scanners, 3D printers and associated software applications.
• Collaborate with dental practitioners, clinical staff, and IT staff to implement and optimize digital processes and workflows.
• Liaise with vendors and service providers to procure necessary equipment, upgrades and support services for digital dentistry systems.
• Ensure the integrity, security, and confidentiality of patient data stored in digital systems, adhering to HIPAA and other relevant regulations.
• Provide documentation, training and technical support to dental staff on the proper use of digital dentistry systems and software applications to ensure proficiency and compliance with best practices.
• Develop and implement protocols for data backup, disaster recovery and system maintenance to minimize downtime and data loss.
• Utilize helpdesk service request processes to evaluate, monitor and manage ongoing issues and follow through until satisfactory resolution has been implemented.
• Stay updated on emerging technologies and industry trends in digital dentistry, recommending advancements that align with organizational goals.
• Collaborate with internal stakeholders to assess the effectiveness of digital dentistry solutions and identify areas for improvement.
• Participate in quality assurance initiatives to ensure compliance with established standards the best practices.
• Other duties and special projects as assigned.

JOB KNOWLEDGE / QUALIFICATIONS:

• Bachelor's degree in computer science, information technology, healthcare administration, or a related field (Master's degree preferred)
• Proven experience in administering digital systems within the healthcare or dental industry, with a focus on digital dentistry preferred.
• Proficiency in CAD/CAM software, DICOM/PACS systems, intraoral scanners, 3D printers and other digital dentistry technologies.
• Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
• Demonstrated ability to work independently and collaboratively in a fast paced environment, managing multiple priorities effectively.
• Knowledge of regulatory requirements governing the management of healthcare data, including HIPAA and GDPR.
• Certifications in relevant technologies or vendor specific training (e.g., Certification in digital imaging software, CAD/CAM systems) is a pulse.
• Commitment to continuous learning and professional development in the field of digital dentistry and healthcare informatics.