At Regional Transportation District (RTD), We make lives better through connections!
When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.
RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits
(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)
This position is responsible for data analysis, radio code plug configuration, monitoring, maintenance and quality assurance of the organization's Mobile Technologies Group (MTG) applications, hardware, and functional business processes.
DUTIES AND RESPONSIBILITIES:
Essential:

• Provides tier 1 and tier 2 hardware technical support to the organization's MTG systems that impact public ridership and internal operations to include direct liaison with the ITS System Administration team and vendors and provide tier 1 system support to coordinate technical efforts.
• Monitors and analyzes CAD/AVL and other critical MTG onboard equipment utilizing external data storage systems to gather cyclical patterns as well as interfaces with dependent systems within the MTG systems.
• Performs trend analysis, creates work tickets as needed to support the organization's MTG technologies and evaluates the effect of upgrades and enhancements to the software and hardware for RTD's fleet of buses, trains, and support vehicles.
• Develops, documents, maintains and presents user policies and procedural processes for MTG systems.
• Analyzes, identifies and makes recommendations for potential uses of ITS/MTG systems to enhance and improve service to the public.
• Responsible for overseeing inventory counts, stocking levels of warehouse and MTG vehicles, coordinate with inventory control to ensure stocking levels are accurate and perform quality control on new parts from vendors.

Other:
All job-related duties as assigned.
QUALIFICATIONS:

• Associate's Degree in computer science, Business, Telecommunications or a closely related field.

• A minimum of three years of experience supporting complex mission critical systems utilizing data analysis and warehousing tools in an enterprise data storage environment such as Power BI, Oracle, Trapeze EAM
• A minimum of three years of experience in ITS/MTG technologies hardware and software support such as automatic passenger counters, CAD/AVL, paratransit and other manifest systems, fare collections systems, automatic stop announcement systems, transit based mobile and web applications, electronic signage and content applications, real time information systems, scheduling and operations management systems.
• A minimum of three years of experience in the analysis, installation, administration, and troubleshooting of mission critical hardware such as CAD/AVL and CCTV systems.
• Proficiency in technological networking principles to include Layer 1-4 networking such as Cat5/Cat6, fiber optics, Ethernet, routing and Wi-Fi.
• Proficiency in diagnostic, monitoring, and programming radio code plugs in a digital trunking radio network.

• Proficiency in land mobile radio and cellular radio communication principles and systems to include Wi-Fi data routing rules and regulations in Cybersecurity rules.
• Proficiency with programing and script language such as PowerShell, Python, SQL, Visual Basic
• Proficient with Microsoft Office Suite.
• Ability to communicate effectively, orally and in writing.
• Ability to influence management and users to obtain cooperation with accepting and utilizing new ITS/MTG systems through training utilizing a high level of coaching and negotiation skills to change behavior.
• Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to details.

Or:
An equivalent combination of education, experience, knowledge, skills, abilities.
Working Environment and Physical Requirements:
The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.

• While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.
• The work environment is a typical office environment with minimal exposure to excessive noise or adverse environmental issues.

CAREER MAP:
Based on job performance, experience, education and position availability the next step on the career map for this position may be: Supervisor, Mobile Technologies, ITS Systems Administrator
We are considering all applications for this position up until the position close date of 4/30/2024. For consideration, please be sure to apply before the posting end date.
Pay Range:
$77,437.00 - $109,380.25 Annual
RTD is an Equal Opportunity Employer, please see our EEO policy [ https://www.rtd-denver.com/sites/default/files/files/2022-12/EEO Policy Statement- UPDATED.pdf ]
RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting. Starting salary is based on the candidate's relevant and verified education, training and work experience. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.