About the team The future of work is here! At Zillow, we are creating our own destiny - redefining work as we knew it and embracing flexible, distributed ways of working. As Zillow continues its growth as a distributed company, our workplaces continue to serve an integral role in connection and collaboration through free address office space, team gatherings and events on-site. The Workplace Team provides support for Zillow employees’ in-office experience, including employees using ZG office for heads down work and critical in-person team gatherings. This role will have a customer-first approach with specific focus on helping drive success for critical on-site gatherings. About the role Own day-to-day operations of the office including ordering of office supplies, submitting building request tickets, ensuring cleanliness of space, etc. Ensure all spaces are maintained and kept to high standards. Serve as the main point-of-contact for any onsite vendors, third parties or contractors during the time performing work onsite. This includes serving as the point of contact internally to Zillow partner teams to understand on-site needs and using a master calendar for the site. Enhance the workplace experience by providing day-to-day support for all in-office events and operational services in a timely, professional manner; creating memorable experiences for ZG employees. This includes being go to person for Zillow’s zRetreats, internal team gatherings held on-site during most weeks of the year. Work with Partner Teams with management of onsite services such as maintenance, mail, janitorial, building services, etc. Act as Tier 1 AV support on-site for Zillow’s Zoom devices, following detailed troubleshooting steps and advancing to the AV team for support as needed Partner with Zillow’s Internal Gatherings Coordinators to understand event needs and carry out pre-event support including, but not limited to, fulfilling event supply requests, setting up and resetting rooms, handling catering order communications, etc. Providing day of event support for all onsite events including handling requests as they arise, helping with any questions or concerns from event attendees, working with onsite day porters to confirm room set-ups and cleanliness, etc. Participate in health and safety programs including Fire Warden and First Aid/AED. This role has been categorized as an Office position. “Office” employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute. In California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington the standard base pay range for this role is $33.30 - $53.25 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Who you are Requires 4-7 years of proven experience in workplace, facilities management and/or events experience. College degree preferred. Previous customer service/hospitality experience preferred. Can efficiently manage time and projects independently. Excellent analytical and problem solving skills. Strong communication skills, both verbal and written Must have working knowledge of Microsoft Office Suite and Google Suite Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Introduce yourself to our recruiting teams and give yourself greater potential of finding a role that is a fit. Receive early access to events, jobs, and insights into life at Zillow. Join Our Talent Network Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.