About us

We are a team of military veterans whoare passionate about protecting our country.

Founded in 2018 by a team of Navy SEALs and elite technologists following the Marjory Stoneman Douglas school active shooter incident, ZeroEyes was created to protect people from having to face similar circumstances.

As veterans and parents, ZeroEyes’ co-founders were compelled to develop a proactive solution to keep people safe after seeing and hearing about mass shootings occurring in schools and other public places, and the impact they have on our society.
Drawing from over 50 years of collective military experience, we provide military-grade intelligence monitoring to facilities like schools, commercial buildings, and defense sites.

Job Overview:

As a ZeroEyes Operations Center (ZOC) Analyst working in our 24/7/365 Operations Center, you will become part of the core of our services. You will join a team dedicated to providing contextual information to first responders and administrators during an event involving a brandished weapon. All responsibilities, tasks, and procedures are directly tied to our pursuit to stop gun-related violence.

The three areas that a ZOC Analyst becomes proficient in is Emergency Management, Technology, and Customer Support, each with a unique list of responsibilities.

Emergency Management Responsibilities:

• Monitor real-time alerts and notifications on a computer desktop for hours at a time with unwavering focus.
• Able to verbally facilitate information to first responders during high-stress situations.
• Able to communicate effectively in a team environment during high-stress situations.
• Understand and verbalize map locations and person descriptions in time-sensitive situations.
• Able to follow different standard operating procedures (SOPs) based on unique variables in time-sensitive situations.
• Able to follow operational reporting procedures.
• Able to work a shift schedule (1st and 2nd shift available).

Technology Responsibilities:

• Learn and comprehend the following Technology concepts with enthusiasm: Networking, Remote Access, the Command Line, Operating Systems, Containerization, Cameras, Infrastructure, Information Systems, Cybersecurity, Artificial Intelligence (AI), Machine Learning, Computer Vision, and more.
• Able to learn skills necessary to maintain 24/7 uptime of all ZeroEyes systems.
• Able to learn skills to troubleshoot ZeroEyes systems.
• Able to articulate feedback to the Research and Development team on AI Model performance.
• Work diligently in the ZeroEyes Ticketing system to track outstanding technical issues.
• Pursue continued education of Technology-related topics through Professional Certifications (resources and exam vouchers covered by ZeroEyes).

Customer Support Responsibilities:

• Able to learn and comprehend ZeroEyes Customer Support procedures with enthusiasm.
• Able to articulate ZeroEyes response procedures in accordance with our SOPs to customer personnel.
• Able to communicate effectively with customer personnel to ensure they are able to receive ZeroEyes notifications.
• Able to follow ZeroEyes Testing procedures for events such as: Active Shooter Drills, Test Notification checks, pre-production testing, and more.
• Manage upcoming customer requests and events with organizational resources.
• Able to provide feedback and important account data to the ZeroEyes Customer Success team.

Requirements:

• No jerks
• Self-starter
• Task-oriented
• Enthusiasm for learning
• All in all the time

Preferred Experience:

• Military
• Law Enforcement
• Public Safety

Location:

• In-person
• Conshohocken, PA
• Honolulu, HI

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Relocation assistance
• Vision insurance

Experience level:

• 3 years

Schedule:

• 10 hour shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Conshohocken, PA 19428 (Preferred)

Ability to Relocate:

• Conshohocken, PA 19428: Relocate before starting work (Required)

Work Location: In person