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As we continue to expand our operations, we are seeking an Operations Manager to join our operations team. The ideal candidate will have a minimum of 3 years of experience in a similar Operations role, preferably within an agency environment. The Operations Manager will oversee the seamless integration between Operations and Sales, while also focusing on utilization and profitability, including project profitability, process management, and retainer tracking. This role is pivotal in driving business growth, optimizing operational efficiency, and maximizing profitability.
Responsibilities:
Collaborate with all departments to facilitate efficient workflow management via Asana
Sales Operations Management:
Oversee inbound lead routing and tracking, ensuring consistency in CRM input, Asana tracking, and presale requests.
Prepare detailed weekly forecasts on incoming business, tracking potential revenue and staffing impact.
Create and manage an internal RFP repository for quick and accurate responses to external requests.
Assist in creating and maintaining sales standard operating procedures for consistency in presale.
Act as an intermediary between teams and the executive leadership team to provide consistency and aid in prioritization.
Proposal Management:
Manage the proposal process using Proposify and maintain proposal/system hygiene.
Maintain and organize proposal templates, ensuring compelling and customized responses to RFPs.
Ensure timely and accurate completion of RFPs to enhance sales effectiveness.
Utilization and Profitability:
Oversee project profitability, ensuring projects are delivered within budget and scope.
Manage process efficiency to maximize resource utilization and productivity.
Track retainer utilization and profitability, identifying areas for improvement and optimization.
Qualifications:
Bachelor's degree in Human Resources, Business Administration, or related field preferred.
Minimum of 3 years of experience in a similar Operations role, preferably within an agency environment.
Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
Excellent communication and interpersonal skills, with a customer service-oriented approach.
Proficiency in MS Office suite and familiarity with HRIS and accounting software platforms.
Detail-oriented with a high level of accuracy in data entry and record-keeping.
Ability to work independently as well as part of a collaborative team environment.
Full Time
$115k-145k (estimate)
05/06/2024
07/04/2024
zerogravitymarketing.com
Madison, CT
100 - 200
The job skills required for Operations Manager include Leadership, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.