Job Summary:
We are seeking an Order Entry/Customer Service Representative to join our team. As our new team member, you will respond to homeowners request for appointments with our sales representatives and schedule appointments that work effectively for us and our customers. You will also be integrally involved with our next step, accurately and efficiently ordering the windows and doors from Renewal by Andersen or our other suppliers. You will also partner with our operations team to ensure our installers are able to install the new windows and doors to the delight of our customer, the homeowner. If there needs to be installation supplies or warranty parts ordered, you will be the go-to specialist to acquire the needed materials.

This position will require:

• Acute attention to detail.
• The ability to write clearly and communicate well, especially over the phone.
• Thoughtful decision making in regard to customer service and our business needs.
• Coordinate and communicate between our sales staff and our installation staff.
• Learn and function expertly within several industry specific software systems.
• Microsoft Office proficiency, including Word and Excel.
• Assisting with answering incoming phone calls.
• Help any customers in our showroom.

Some construction knowledge is helpful to better understand the window and installation complexities that happen at various points in the process from selling the windows to installing the windows. However, we will train a willing and eager candidate.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Ability to Relocate:

• Dubuque, IA 52003: Relocate before starting work (Required)

Work Location: In person